Hi Jens,

On Feb 14, 2020, at 1:53 PM, Jens Köhler wrote:

Changing the source code would be fine aswell, but until now I wasn’t successful in finding the corresponding code parts.

you have to change Kernel/Modules/CustomerTicketZoom.pm, all file locations are relative from the OTRS home directory: - create the folder structure Custom/Kernel/Modules/ - copy Kernel/Modules/CustomerTicketZoom.pm to Custom/Kernel/Modules/CustomerTicketZoom.pm - insert after line 138 this: @ArticleList = reverse @ArticleList; Should be from: my @ArticleList = $ArticleObject->ArticleList( TicketID => $Self->{TicketID}, IsVisibleForCustomer => 1, DynamicFields => 0, ); my @ArticleBox; to my @ArticleList = $ArticleObject->ArticleList( TicketID => $Self->{TicketID}, IsVisibleForCustomer => 1, DynamicFields => 0, ); @ArticleList = reverse @ArticleList; my @ArticleBox; Good luck, Roy -- Roy Kaldung