how would one check to see if this is already configured? ________________________________ From: otrs-bounces@otrs.org on behalf of Jerome Alet Sent: Tue 4/4/2006 11:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] agents not receiving any new ticket notifications On Tue, Apr 04, 2006 at 11:28:44AM -0700, Isaac Gonzalez wrote:

yes it is enabled.

I should also add that agents do not receive notifications of new tickets regardless of whether they are submitted via email or by the customer web interface. They also do not receive notifications when a ticket is moved into their queue. I triple checked to see if each agent was set to receive these notifications and they are. I also made sure that the queues that I am sending to/moving to are listed under that agents' "my queues" section.

I had the very same problem and it seems I fixed it by configuring OTRS to use my SMTP server instead of using the sendmail command directly. Hoping this helps bye Jerome Alet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/