Hi Sebastien, When using a Windows Server you can use Windows Task Scheduler to run the same file. Cron is a linux program that you can compare to windows task scheduler. The line in your mail (*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null) is not in the postmaster.pl file. It goes in the crontab file and tells the cron program to run the $HOME/bin/PostMasterMailbox.pl file every 10 minutes (*/10 * * * *) and discard any output (>> /dev/null). What you need to do is create a scheduled task in windows that does the same thing. You may have to tell windows task scheduler to execute the following program; perl $HOME/bin/PostMasterMailbox.pl where $HOME is the location you have installed OTRS on your windows machine. Create this task to run every 10 minutes or less if you like. Kind regards, Rory -- Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2010/1/25 Sebastien Bory :

Hi Florian

I have the same problem, OTRS is install on a Windows Server 2003 , it use the Mail server about our FAI (send and receive mail work fine) but I don't see in the postmaster.pl file the line : # fetch emails every 10 minutes     */10 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

To change this parameters could you help me

Thanks

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-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Florian Houel Envoyé : vendredi 22 janvier 2010 10:59 À : User questions and discussions about OTRS. Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?

Hi, I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests. I understand that Philippe doesn't use fetchmail as these lines are commented out.

According to your crontab, OTRS mails are coming from these lines :     # fetch emails every 10 minutes     */10 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

So, mails are received every 10 minutes. You can change that to something like 5 or 3 minutes. You told about more than 15 minutes delay, part of the delay may come from the Exchange/Outlook side.

Hope this helps, Florian.

-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Ralf Hildebrandt Envoyé : vendredi 22 janvier 2010 10:35 À : otrs@otrs.org Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Martignier, Philippe :

...

Hi there,

I want to speed up the frequence of refresh (= an email arrives in Outlook and then OTRS looks in the mail box if there is a mail it deletes that email and create a ticket inside OTRS)

Well, don't use fetchmail, but feed OTRS directly via SMTP.

-- Ralf Hildebrandt  Geschäftsbereich IT | Abteilung Netzwerk  Charité - Universitätsmedizin Berlin  Campus Benjamin Franklin  Hindenburgdamm 30 | D-12203 Berlin  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962  ralf.hildebrandt@charite.de | http://www.charite.de

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