I'm still trying to look through the code to figure out how to do this... there has got to be someone who can help. I'm trying to change the from address on the messages that otrs sends. I want the otrs address to become the reply-to address and I want to put something different into the from address. It will always be the same value... Isn't there anyone that can help??? ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems