I think I can see how this would work for the compose answer reply form but the forward article form doesn't include any address book facilities. Thus I would need to use the compose answer reply form to send requests to my external support desks. Is this what you are suggesting? Rgds, Nigel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Monday, 23 August 2004 10:11 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Address book for forwarding On Friday, August 20, 2004 11:02 PM Nigel Clarke wrote:

Any plans for an address book for forwarding? I would like to define a set of e-mail addresses per queue. Some addresses will span a number of queues.

Define another CustomerUser data source and set this to an addressbook, preferably LDAP. Maintain aliases there. hth, Robert Kehl -- Das einzige Tier bei uns zu Hause bin ich. Oliver Kahn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/