Hey Nick, I agree with William. Get to major release 6 first. We use for this purpose the OTRS dashboard and made some customized statistics and automatic dashboard generation every minute. Since we don't want to bother with logins, we use the BasicAuth module of OTRS and do certificate client authentication at the Apache2 server. Kind regards, Matthias T-SYSTEMS INTERNATIONAL GMBH Telekom Security Matthias Terlinde Cyber Defense Operations Bonner Talweg 100 53113 Bonn +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-Mail: matthias.terlinde@t-systems.com Internet: www.t-systems.com Let's power higher performance Die gesetzlichen Pflichtangaben finden Sie unter: www.t-systems.com/pflichtangaben GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL DRUCKEN.

Message: 2 Date: Mon, 8 Jul 2019 11:58:20 -0500 From: Nick Bright To: otrs@lists.otrs.org Subject: [otrs] OTRS Wallboard? Message-ID: <2aa613fb-5126-0836-a12c-647080776162@valnet.net> Content-Type: text/plain; charset=utf-8; format=flowed

Is there a wallboard module available that would work with OTRS 3.3 to use with a wallboard to show queue status? Preferably something that would use a URL key for authorization, rather than having to enter credentials.

Similar to how one might use a PBX wallboard to show call queue status, we'd like to show ticket queue status.

Thanks,

-- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------

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Message: 3 Date: Mon, 08 Jul 2019 19:18:52 +0200 From: "William Edwards" To: "User questions and discussions about OTRS." Subject: Re: [otrs] OTRS Wallboard? Message-ID: Content-Type: text/plain; charset=UTF-8

Upgrade OTRS first...

Met vriendelijke groet, with kind regards, William Edwards Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties

W. https://www.cyberfusion.nl/ E. wedwards@cyberfusion.nl T. 040 - 711 44 96 ? ----- Original Message ----- From: Nick Bright (nick.bright@valnet.net) Date: 07/08/19 18:59 To: otrs@lists.otrs.org Subject: [otrs] OTRS Wallboard?

Is there a wallboard module available that would work with OTRS 3.3 to use with a wallboard to show queue status? Preferably something that would use a URL key for authorization, rather than having to enter credentials.

Similar to how one might use a PBX wallboard to show call queue status, we'd like to show ticket queue status.

Thanks,

-- ----------------------------------------------- - ?Nick Bright ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- - ?Vice President of Technology ? ? ? ? ? ? ? - - ?Valnet -=- We Connect You -=- ? ? ? ? ? ? ?- - ?Tel 888-332-1616 x 315 / Fax 620-331-0789 ?- - ?Web http://www.valnet.net/ ? ? ? ? ? ? ? ? - ----------------------------------------------- - Are your files safe? ? ? ? ? ? ? ? ? ? ? ? ?- - Valnet Vault - Secure Cloud Backup ? ? ? ? ?- - More information & 30 day free trial at ? ? - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------