Hey guys, OTRS looks like a great piece of software and perfect for what I need setup at my job. I've followed the instructions for installing, my webserver is setup and all needed perl modules are installed. However, when I go to run the installer.pl (or even index.pl) I get this error: no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 64 Any ideas on how to fix this? I'm not sure what I have to do to get it to connect to syslog. My boss (who setup the unix server) told me that syslog is using all the default settings and I coudln't find any syslog things to set in the Config.pm. Oh yeah and I"m trying to run OTRS on Solaris 8. --Matthew Shapiro
kalldrex-otrs@yahoo.com schrieb:
However, when I go to run the installer.pl (or even index.pl) I get this error: no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 64
There doesn't seem to be a Syslog daemon running, or it is not accepting connections.
Any ideas on how to fix this? I'm not sure what I have to do to get it to connect to syslog. My boss (who setup the unix server) told me that syslog is using all the default settings and I coudln't find any syslog things to set in the Config.pm. Oh yeah and
These are coming from Kernel/Config/Defaults.pm and are to be noted/chnged in Kernel/Config.pm: # (log backend module) $Self->{LogModule} = 'Kernel::System::Log::SysLog'; # $Self->{LogModule} = 'Kernel::System::Log::File'; # param for LogModule Kernel::System::Log::SysLog # $Self->{'LogModule::SysLog::Facility'} = 'user'; # param for LogModule Kernel::System::Log::SysLog # (if syslog can't work with utf-8, force the log # charset with this option, on other chars will be # replaces with ?) # $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15'; # $Self->{'LogModule::SysLog::Charset'} = 'utf-8';
I"m trying to run OTRS on Solaris 8.
Might be there are other Solaris things to consider first. hth, Robert Kehl
Ah sweet thanks, when looking at that file in the
editor I missed the lines that were commented out. I
just uncommented the line:
# $Self->{'LogModule::SysLog::Facility'} = 'user';
and now the web installer is working.
Thanks!
--Matthew Shapiro
--- Robert Kehl
kalldrex-otrs@yahoo.com schrieb:
However, when I go to run the installer.pl (or even index.pl) I get this error: no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 64
There doesn't seem to be a Syslog daemon running, or it is not accepting connections.
Any ideas on how to fix this? I'm not sure what I have to do to get it to connect to syslog. My boss (who setup the unix server) told me that syslog is using all the default settings and I coudln't find any syslog things to set in the Config.pm. Oh yeah and
These are coming from Kernel/Config/Defaults.pm and are to be noted/chnged in Kernel/Config.pm:
# (log backend module) $Self->{LogModule} = 'Kernel::System::Log::SysLog'; # $Self->{LogModule} = 'Kernel::System::Log::File';
# param for LogModule Kernel::System::Log::SysLog # $Self->{'LogModule::SysLog::Facility'} = 'user';
# param for LogModule Kernel::System::Log::SysLog # (if syslog can't work with utf-8, force the log # charset with this option, on other chars will be # replaces with ?) # $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15'; # $Self->{'LogModule::SysLog::Charset'} = 'utf-8';
I"m trying to run OTRS on Solaris 8.
Might be there are other Solaris things to consider first.
hth,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
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Robert Kehl