You can see that my frustration was getting to me. :) I have 100% control of the linux environment and the sql environment. I just cannot log into the OTRS side when I import the sql data. Each time I do it, I shutdown httpd (I know I don't have to but at this point I will try anything), import the data via CLI, restart mysqld and try to log in with the root@localhost which works on the fresh install but doesn't work after the import. Also I have done the sql import without copying the Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both of which still do not allow me to log in. If I use phpmyadmin, I can see the data in the DB, I have even tried changing the password in the users table to get in and each time, nothing. Is there a way to see the OTRS logs without being logged in to the app? My Config.pm file is set to go to LDAP, but even if I don't copy the Config.pm it still won't go. Also, I have disabled SELinux and iptables are turned off. Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 From: Gerald Young [mailto:crythias@gmail.com] Sent: Friday, March 08, 2013 3:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move " I can't log in to the unit" database or ldap? customer or agent? fresh install or copied data? What does your Config.pm say is the auth method for question 2? Caps lock/num lock? Did you try root@locahost? On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers mailto:apowers@digipen.edu> wrote: Sounds like the DB isn't started. On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS (3.1.11) on the destination system. The only difference is the old system is CentOS 5.8 and the new system is 6.3. I have backed up the sql db and imported it. And you remember to start the SQL DB service and make sure your Config.pm points to the local DB service? Can you authenticate to the OTRS DB using the OTRS username and password? -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443tel:%2B1%20%28425%29%20895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.

Here is a link to my config.pm file. It's on my personal site so that I can trash it when complete. http://luchtman.hopto.org/Mod_Config.pm Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 From: Gerald Young [mailto:crythias@gmail.com] Sent: Friday, March 08, 2013 5:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move I wan to look at your config.pmhttp://config.pm, but suggest you put it on the forums instead of the mailing list so you can delete it. if root@locahost isn't working, it's because your AuthModule is clobbering your db lookup (overwrite index). ??? On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt mailto:kurt.luchtman@dhhs.nc.gov> wrote: You can see that my frustration was getting to me. :) I have 100% control of the linux environment and the sql environment. I just cannot log into the OTRS side when I import the sql data. Each time I do it, I shutdown httpd (I know I don't have to but at this point I will try anything), import the data via CLI, restart mysqld and try to log in with the root@localhost which works on the fresh install but doesn't work after the import. Also I have done the sql import without copying the Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both of which still do not allow me to log in. If I use phpmyadmin, I can see the data in the DB, I have even tried changing the password in the users table to get in and each time, nothing. Is there a way to see the OTRS logs without being logged in to the app? My Config.pm file is set to go to LDAP, but even if I don't copy the Config.pm it still won't go. Also, I have disabled SELinux and iptables are turned off. Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198tel:919-707-4198 From: Gerald Young [mailto:crythias@gmail.commailto:crythias@gmail.com] Sent: Friday, March 08, 2013 3:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move " I can't log in to the unit" database or ldap? customer or agent? fresh install or copied data? What does your Config.pm say is the auth method for question 2? Caps lock/num lock? Did you try root@locahost? On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers mailto:apowers@digipen.edu> wrote: Sounds like the DB isn't started. On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS (3.1.11) on the destination system. The only difference is the old system is CentOS 5.8 and the new system is 6.3. I have backed up the sql db and imported it. And you remember to start the SQL DB service and make sure your Config.pm points to the local DB service? Can you authenticate to the OTRS DB using the OTRS username and password? -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443tel:%2B1%20%28425%29%20895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

I put it on my personal site so I can delete it easier. No www's Luchtman dot hopto dot org /Mod_Config.pm Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 From: Gerald Young [mailto:crythias@gmail.com] Sent: Friday, March 08, 2013 5:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move I wan to look at your config.pmhttp://config.pm, but suggest you put it on the forums instead of the mailing list so you can delete it. if root@locahost isn't working, it's because your AuthModule is clobbering your db lookup (overwrite index). ??? On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt mailto:kurt.luchtman@dhhs.nc.gov> wrote: You can see that my frustration was getting to me. :) I have 100% control of the linux environment and the sql environment. I just cannot log into the OTRS side when I import the sql data. Each time I do it, I shutdown httpd (I know I don't have to but at this point I will try anything), import the data via CLI, restart mysqld and try to log in with the root@localhost which works on the fresh install but doesn't work after the import. Also I have done the sql import without copying the Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both of which still do not allow me to log in. If I use phpmyadmin, I can see the data in the DB, I have even tried changing the password in the users table to get in and each time, nothing. Is there a way to see the OTRS logs without being logged in to the app? My Config.pm file is set to go to LDAP, but even if I don't copy the Config.pm it still won't go. Also, I have disabled SELinux and iptables are turned off. Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198tel:919-707-4198 From: Gerald Young [mailto:crythias@gmail.commailto:crythias@gmail.com] Sent: Friday, March 08, 2013 3:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move " I can't log in to the unit" database or ldap? customer or agent? fresh install or copied data? What does your Config.pm say is the auth method for question 2? Caps lock/num lock? Did you try root@locahost? On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers mailto:apowers@digipen.edu> wrote: Sounds like the DB isn't started. On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS (3.1.11) on the destination system. The only difference is the old system is CentOS 5.8 and the new system is 6.3. I have backed up the sql db and imported it. And you remember to start the SQL DB service and make sure your Config.pm points to the local DB service? Can you authenticate to the OTRS DB using the OTRS username and password? -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443tel:%2B1%20%28425%29%20895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Is the LDAP server aware of the change? Changed host changed IP etc. etc. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luchtman, Kurt Sent: Friday, March 08, 2013 3:42 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Move You can see that my frustration was getting to me. J I have 100% control of the linux environment and the sql environment. I just cannot log into the OTRS side when I import the sql data. Each time I do it, I shutdown httpd (I know I don't have to but at this point I will try anything), import the data via CLI, restart mysqld and try to log in with the root@localhost which works on the fresh install but doesn't work after the import. Also I have done the sql import without copying the Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both of which still do not allow me to log in. If I use phpmyadmin, I can see the data in the DB, I have even tried changing the password in the users table to get in and each time, nothing. Is there a way to see the OTRS logs without being logged in to the app? My Config.pm file is set to go to LDAP, but even if I don't copy the Config.pm it still won't go. Also, I have disabled SELinux and iptables are turned off. Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Raleigh NC 27612 919-707-4198 From: Gerald Young [mailto:crythias@gmail.com] Sent: Friday, March 08, 2013 3:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move " I can't log in to the unit" database or ldap? customer or agent? fresh install or copied data? What does your Config.pm say is the auth method for question 2? Caps lock/num lock? Did you try root@locahost? On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers wrote: Sounds like the DB isn't started. On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: I am trying to move from a physical server to a virtual server. I have installed the same version of OTRS (3.1.11) on the destination system. The only difference is the old system is CentOS 5.8 and the new system is 6.3. I have backed up the sql db and imported it. And you remember to start the SQL DB service and make sure your Config.pm points to the local DB service? Can you authenticate to the OTRS DB using the OTRS username and password? -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443 tel:%2B1%20%28425%29%20895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _____ Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.