Hmm, in that case, you may have one of two issues. The first is that the system clock is set to US EST (Is it a DELL? That happens sometimes) and, depending on what function is called, the code may be getting hardware time NOT system time (guess how I know this ;-). The other idea is that OTRS has a timezone hardcoded in it somewhere. I haven't looked, but that's the only other thing that I can think of at the local system. Are you positive that the mail you sent with the PHP script followed the same route as the mail from OTRS? Is the database, mail server, and web server all on the same machine? If not, check the clocks on the other machines. Good Luck! Trevor On 7/6/05, Tony Saurini wrote:

Thats a good suggestion, Trevor.

The thing is, I'm in London. All Time Zone settings are at GMT with a fat +0 for everything. I've tested by sending both to my work account and my personal email account (hich is hosted in Montana). I've haven't had timestamp troubles since I've gotten here.

More Troubleshooting: - I also tested the box itself by whipping up a php script to shoot me an email directly through its functions and THAT timestamp is hunky-dory.

- Messages straight from the command line with sendmail are properly timestamped as well.

I'm flummoxed.

-t

PS: Go London 2012!

...

Date: Tue, 5 Jul 2005 15:03:26 -0400 From: Trevor Vaughan Subject: Re: [otrs] Mail Timestamp.

Are you West Coast US? If so, it sounds like you're having a GMT difference problem somewhere in your mail path, either at the source or destination.

On 7/5/05, Tony Saurini wrote:

...

I'm working in implementing OTRS for our company and I notied the mails that are getting sent during my tests have a totally whach timeestamp, and I cannot dig up anything in the documentation or the code as to where I can fix this. Anyone have any ideas? - OTRS 1.3.2 - System time of server is dead on, timezone on server has been checked. - Everything seems okay. Timestamp is roughly 8 hours off, give or take a couple minutes.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

Have you checked the Mail Headers, and what time zone the mail client you are receiving the mail thinks it is in? Combinations of local clock, UTC, and non UTC settings can cause some mail clients to display timestamps incorrectly. BTW: If memory serves me right mail relays are not supposed to reset the initial timestamp. On Wed, 2005-07-06 at 10:47 +0100, Tony Saurini wrote:

Thats a good suggestion, Trevor.

The thing is, I'm in London. All Time Zone settings are at GMT with a fat +0 for everything. I've tested by sending both to my work account and my personal email account (hich is hosted in Montana). I've haven't had timestamp troubles since I've gotten here.

More Troubleshooting: - I also tested the box itself by whipping up a php script to shoot me an email directly through its functions and THAT timestamp is hunky-dory.

- Messages straight from the command line with sendmail are properly timestamped as well.

I'm flummoxed.

-t

PS: Go London 2012!

...

Date: Tue, 5 Jul 2005 15:03:26 -0400 From: Trevor Vaughan Subject: Re: [otrs] Mail Timestamp.

Are you West Coast US? If so, it sounds like you're having a GMT difference problem somewhere in your mail path, either at the source or destination.

On 7/5/05, Tony Saurini wrote:

...

I'm working in implementing OTRS for our company and I notied the mails that are getting sent during my tests have a totally whach timeestamp, and I cannot dig up anything in the documentation or the code as to where I can fix this. Anyone have any ideas? - OTRS 1.3.2 - System time of server is dead on, timezone on server has been checked. - Everything seems okay. Timestamp is roughly 8 hours off, give or take a couple minutes.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/