Martin i find the line 26 off CGI.pm c # HARD-CODED LOCATION FOR FILE UPLOAD TEMPORARY FILES. # UNCOMMENT THIS ONLY IF YOU KNOW WHAT YOU'RE DOING. # $CGITempFile::TMPDIRECTORY = '/usr/tmp'; I uncomment it and change to /tmp to /var/tmp to /opt/otrs/var/tmp but nothing work I get the same error, I using OTRS 1.1.1, FS Storage i even change de Default.pm to support mails bigger than 10 Mb. My installation supports 10 user's (agents) working on 6 master queue and 8 sub queue for orden and avoid confusion and work duplication. All other funtions work great, many thanks for this excellent piece off software and solution. (Prompyme is a Small Bussiness Promotion agencie of the peruvian goverment) Hernan El Jueves 03 Julio 2003 12:32, Martin Edenhofer escribió:

Hi Hernan,

On Thu, Jul 03, 2003 at 11:23:22AM -0500, Hernan Lucar wrote:

...

I think this is a very simple question, when i try to send a mail with attach to respond a ticket the system report

Software error:

CGI open of tmpfile: Permission denied

For help, please send mail to the webmaster (webmaster@xxxxx.gob.pe), giving this error message and the time and date of the error.

I dont find any reference to this in the documentation, faq, or troubles

Jepp, because we never heard about that. .-) It sound like a problem of the CGI module.

Try to set the tmp directory (of the CGI module) to /tmp/.

Change the line 26 of $OTRS_HOME/Kernel/cpan-lib/CGI.pm to:

$CGITempFile::TMPDIRECTORY = '/tmp/';

Is it working now?

...

Hernan

-Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --

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