hello while trying to receive notification of new tickets for a new user, I did the following: 1) Logged as root on OTRS and went to admin section 2) Created a new user 3) Added this user to all groups with ro/rw 4) Logged as that user 5) Preferences -> notify when there's a new ticket: Yes select the custom queue -> all (update) but I'm not getting the notifications to the E-Mail I setted when I created the user, although I have another user that was already setted that receives the E-Mail (I checked those settings and they seen to be the same, so I don't understand why it's happening). any ideas? thanks PS: maybe there's some mistake on the link names because i use the portuguese version, so i translate to what i think it's in english
On Thursday, June 10, 2004 3:37 AM
MEGA Hospedagem
1) Logged as root on OTRS and went to admin section 2) Created a new user 3) Added this user to all groups with ro/rw 4) Logged as that user 5) Preferences -> notify when there's a new ticket: Yes
(update)
select the custom queue -> all (update)
hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
forgot to mention, that was done (in fact, when I created the user)
any other ideas?
thanks
RK> On Thursday, June 10, 2004 3:37 AM
RK> MEGA Hospedagem
1) Logged as root on OTRS and went to admin section 2) Created a new user 3) Added this user to all groups with ro/rw 4) Logged as that user 5) Preferences -> notify when there's a new ticket: Yes
RK> (update)
select the custom queue -> all (update)
RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 RK> _______________________________________________ RK> OTRS mailing list: otrs - Webpage: http://otrs.org/ RK> Archive: http://lists.otrs.org/pipermail/otrs RK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs RK> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
On Thursday, June 10, 2004 7:16 AM
MEGA Hospedagem
forgot to mention, that was done (in fact, when I created the user)
any other ideas?
Does the user receive mails from OTRS at all, ie. is the used email address correct? Do other users receive notifications? What does the log say at the time a ticket is created (default: syslog, Win32: var/log/otrs.log)? What does your SMTP server's log say? Is the language used by the user among the list defined in $Self{DefaultUsedLanguages} (in Config.pm)? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
it seens to be all done
i can't check many logs because it's running on a shared hosting
server, so logs runs fast
is there a way to just "copy" one user with other name (and then
change the E-Mail)? because it's working for one user, but not for the other
thanks
RK> On Thursday, June 10, 2004 7:16 AM
RK> MEGA Hospedagem
forgot to mention, that was done (in fact, when I created the user)
any other ideas?
RK> Does the user receive mails from OTRS at all, ie. is the used email RK> address correct? RK> Do other users receive notifications? RK> What does the log say at the time a ticket is created (default: syslog, RK> Win32: var/log/otrs.log)? RK> What does your SMTP server's log say? RK> Is the language used by the user among the list defined in RK> $Self{DefaultUsedLanguages} (in Config.pm)? RK> Regards, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 RK> _______________________________________________ RK> OTRS mailing list: otrs - Webpage: http://otrs.org/ RK> Archive: http://lists.otrs.org/pipermail/otrs RK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs RK> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
On Thursday, June 10, 2004 6:30 PM
MEGA Hospedagem
i can't check many logs because it's running on a shared hosting server, so logs runs fast
It's hard to say anything without the log file. Set in Config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; # param for LogModule Kernel::System::Log::File (required!) $Self->{'LogModule::LogFile'} = '/path/to/otrs.log'; Make sure the webserver is allowed to write to that file. The Logfile is visible to an admin here: http://localhost/otrs/index.pl?Action=AdminLog The displayed size is configurable in Config.pm: # system log cache size for admin system log (default 4k) $Self->{LogSystemCacheSize} = 16*1024; If you change the value of LogSystemCacheSize, you must use bin/CleanUp.pl beforehand!
is there a way to just "copy" one user with other name (and then change the E-Mail)? because it's working for one user, but not for the other
No, sorry. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
thanks for the info
i checked the log and it's sending correctly
probably there's a problem in my cel phone in receiving the E-Mails
because the header (i noticed there's a "," after the last "to"
E-Mail)...
is there a way to send the E-Mail by pipe to some program?
or just to run some perl program when a new ticket comes
thanks
RK> On Thursday, June 10, 2004 6:30 PM
RK> MEGA Hospedagem
i can't check many logs because it's running on a shared hosting server, so logs runs fast
RK> It's hard to say anything without the log file. Set in Config.pm: RK> $Self->{LogModule} = 'Kernel::System::Log::File'; RK> # param for LogModule Kernel::System::Log::File (required!) RK> $Self->{'LogModule::LogFile'} = '/path/to/otrs.log'; RK> Make sure the webserver is allowed to write to that file. RK> The Logfile is visible to an admin here: RK> http://localhost/otrs/index.pl?Action=AdminLog RK> The displayed size is configurable in Config.pm: RK> # system log cache size for admin system log (default 4k) RK> $Self->{LogSystemCacheSize} = 16*1024; RK> If you change the value of LogSystemCacheSize, you must use RK> bin/CleanUp.pl beforehand!
is there a way to just "copy" one user with other name (and then change the E-Mail)? because it's working for one user, but not for the other
RK> No, sorry. RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 RK> _______________________________________________ RK> OTRS mailing list: otrs - Webpage: http://otrs.org/ RK> Archive: http://lists.otrs.org/pipermail/otrs RK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs RK> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
On Thursday, June 10, 2004 7:48 PM
MEGA Hospedagem
thanks for the info
never mind.
probably there's a problem in my cel phone in receiving the E-Mails because the header (i noticed there's a "," after the last "to" E-Mail)...
Which would be valid, though.
is there a way to send the E-Mail by pipe to some program?
Not without coding. Sorry.
or just to run some perl program when a new ticket comes
The option is to send out the notification or not. Did you try it with another email adress to verify your assumption it's your cell phone's adress? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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