How to enable debug for smtp?
We are still experiencing some very annoying behavior after moving to a new SMTP account. Agent Notifications from the Agent site and email ticket replies from the Agent Site go through perfectly. All the automatic notifications fail. The otrs log says: [Fri Aug 4 09:40:13 2006][Error][Kernel::System::Email::SMTP::Send][100] Can't send mail to: xxx@xxx.com! Enable debug for more info! I tried adding the code below to enable debug, to no avail, same error message either way. I tried both $Self->{SMTPDebug} = 1; and $Self->{SMTPDebug} = 0;, restarting otrs between each test to the same result. # debug $Self->{Debug} = $Param{Debug} || 0; if ($Self->{Debug} > 2) { # shown on STDERR $Self->{SMTPDebug} = 1; } # added by Keith $Self->{SMTPDebug} = 1; So how do you enable debug? Do debug results even show up in otrs.log? Is it perhaps in a PERL or Apache error log instead. We are running this on a windows server. Any help, pointers, or other information deeply apreciated. Keith Turner
Hello Keith, On Thu, Aug 17, 2006 at 11:57:18AM -0500, Keith Turner wrote:
We are still experiencing some very annoying behavior after moving to a new SMTP account.
Agent Notifications from the Agent site and email ticket replies from the Agent Site go through perfectly.
All the automatic notifications fail.
The otrs log says: [Fri Aug 4 09:40:13 2006][Error][Kernel::System::Email::SMTP::Send][100] Can't send mail to: xxx@xxx.com! Enable debug for more info!
I tried adding the code below to enable debug, to no avail, same error message either way. I tried both $Self->{SMTPDebug} = 1; and $Self->{SMTPDebug} = 0;, restarting otrs between each test to the same result.
# debug $Self->{Debug} = $Param{Debug} || 0; if ($Self->{Debug} > 2) { # shown on STDERR $Self->{SMTPDebug} = 1; } # added by Keith $Self->{SMTPDebug} = 1;
So how do you enable debug? Do debug results even show up in otrs.log? Is it perhaps in a PERL or Apache error log instead.
The debug output is in apache error log. To enable it, just open Kernel/System/Email/SMTP.pm and insert in line 38 the following: $Self->{Debug} = 1000; So it should look like that after the change: ----- [...] # debug $Self->{Debug} = $Param{Debug} || 0; $Self->{Debug} = 1000; $Self->{Debug} = 10; if ($Self->{Debug} > 2) { [...] -----
Keith Turner
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (2)
-
Christian Schoepplein -
Keith Turner