Attachments not appearing in Outlook
Hi, We recently upgraded to 2.4.6 and are very satisfied. We are currently weeding out the small bugs that have crept into the configuration after migrating and everything is working more or less as expected. But this one stumped me. When we attach a file to a response from OTRS, the attachment is not visible in Outlook. It appears fine on my Mac, though, so it is included. This is probably due to some incompatibility between Outlook and OTRS that have appeared in version 2.4.x. Has anybody seen this issue and found a fix for it? -- Lars
Hi, On 19.01.2010, at 12:37, Lars Jørgensen wrote:
We recently upgraded to 2.4.6 and are very satisfied. We are currently weeding out the small bugs that have crept into the configuration after migrating and everything is working more or less as expected. But this one stumped me.
When we attach a file to a response from OTRS, the attachment is not visible in Outlook. It appears fine on my Mac, though, so it is included. This is probably due to some incompatibility between Outlook and OTRS that have appeared in version 2.4.x. Has anybody seen this issue and found a fix for it?
We have a patch and an FAQ available, please take a look: http://bugs.otrs.org/show_bug.cgi?id=4770 https://portal.otrs.com/otrs/index.pl?Action=AgentFAQ&Subaction=View&ItemID=... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Hi Nils, Does this also apply to attachments added as part of a event based notification (ie closed ticket?) Thanks, On Tue, Jan 19, 2010 at 1:08 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 19.01.2010, at 12:37, Lars Jørgensen wrote:
We recently upgraded to 2.4.6 and are very satisfied. We are currently weeding out the small bugs that have crept into the configuration after migrating and everything is working more or less as expected. But this one stumped me.
When we attach a file to a response from OTRS, the attachment is not visible in Outlook. It appears fine on my Mac, though, so it is included. This is probably due to some incompatibility between Outlook and OTRS that have appeared in version 2.4.x. Has anybody seen this issue and found a fix for it?
We have a patch and an FAQ available, please take a look:
http://bugs.otrs.org/show_bug.cgi?id=4770
https://portal.otrs.com/otrs/index.pl?Action=AgentFAQ&Subaction=View&ItemID=...
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannoverhttp://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebi..., Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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Hi,
On 19.01.2010, at 12:37, Lars Jørgensen wrote:
We recently upgraded to 2.4.6 and are very satisfied. We are currently weeding out the small bugs that have crept into the configuration after migrating and everything is working more or less as expected. But this one stumped me.
When we attach a file to a response from OTRS, the attachment is not visible in Outlook. It appears fine on my Mac, though, so it is included. This is probably due to some incompatibility between Outlook and OTRS that have appeared in version 2.4.x. Has anybody seen this issue and found a fix for it?
We have a patch and an FAQ available, please take a look:
Great, that solved the problem. Thank you for the quick response! -- Lars
participants (3)
-
David Holder -
Lars Jørgensen -
Nils Leideck - ITSM