What is your max_allowed packet in your DB daemon? Even though you use the file system to store files, they still first go through the web_upload_cache table before placed on the local file system. If you are using MySQL its in the my.cnf file and a normal value is something between 8-16mb. HTH, Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Martella Sent: Monday, March 05, 2007 6:17 AM To: otrs Subject: [otrs] Truncated upload 05-03-2007 Hello all! I'm Luca from Italy. We have OTRS correctly configured on a windows platform and we have a problem: all the files attached to a ticket are truncated! Sometimes it truncated only 16 bytes, other times even 20-30 kbytes. We use the file system to store the files. Does anyone have suggestions for this issue? Thanks in advance Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/