Hi Carlo, On 22.08.2009, at 00:43, Carlo Angelo Curato wrote:

Is it possible to limit status notifications to customers so that only state changes to "closed" gets sent out?

Thanks! ---------------------------------------------------------------------

In OTRS 2.4 you can create a event based notification where the customer only gets an status notification on closing a ticket. If it get's closed more the once, it gets always sent out a notification. For more about OTRS 2.4 see also: http://otrs.org/2.4/features/ -Martin