Hello List, I got a very strange problem with my OTRS 2.1 installation on RedHat Linux. I had an old OTRS 2.0.x and made a fresh OTRS 2.1.7 installation on a different box with a new MySQL 5.0.37. Then I followed the upgrade guide to migrate all my data to the new installation. This worked very fine and smooth. But there is one oddity I can't find the cause for. Everything on the new server is very fast. Almost any page loads within a second. But there is one exception. The ticket response page (I click the "response with mail" link and the response form opens) loads only after about 20 seconds delay. This delay seems to be almost constantly around 20 seconds and holds for responses to every ticket. Regardless wether the ticket is new or old, opened ore closed - when I try to send a response then I have to wait several seconds. I turned on the database logging but it looked good to me. I don't think this an database issue - but I'm not sure. This is a snippet from the log file which shows that the Response took 20s to process. This is true for every instance of this action. All other pages load within 1 or 2 seconds. Jul 8 11:48:42 TC-FE-OTRS01-91 OTRS-CGI-66[9851]: [Notice] [Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 20s taken (URL:Action=AgentTicketC ompose&ResponseID=4&TicketID=31822&ArticleID=161995:fzurell) Does anyone have an idea where to look for this problem? Thanks and kind regards --- Falko Zurell Head of Application Management /i-d media AG Ohlauer Straße 43 D-10999 Berlin Tel +49 (0)30 - 2 59 47 - 357 Fax +49 (0)30 - 2 59 47 - 471 www.idmedia.com _______________________________________________ Board: Regine Haschka-Helmer (CEO), Franz Klose (CFO) Chairman of the Supervisory Board: Christian A. Hufnagl Headquarters: Berlin, Place of Jurisdiction: Berlin HRB 76342 UST-Id. DE812698340 _______________________________________________ This message may contain confidential information and must not be copied, disclosed or used by anybody other than the intended recipient. If you have received this message in error, please notify us immediately by reply e-mail and delete all records of the message from your computer. The views represented in this message are solely those of the author. Neither the author nor I-D Media AG accepts any liability for the contents of this message.