Signature above message when replying

After upgrading from otrs 1.3.2 to 2.0.3, our signatures are no longer above the ticket messages when replying. The code below worked find in our Config.pm file for otrs 1.3.2: # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; Please advise on how to fix. Thanks, Michael Bush

Hello Michael, Here is what I am using: <snip> #Response Format $Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} <snap> hth, Daniel --------- Monday, October 17, 2005, 7:16:47 AM, you wrote: Michael> After upgrading from otrs 1.3.2 to 2.0.3, our signatures are no longer Michael> above the ticket messages when replying. The code below worked find in Michael> our Config.pm file for otrs 1.3.2: Michael> # ms_style Michael> $Self->{ResponseFormat} = '$Data{"Salutation"} Michael> $Data{"StdResponse"} Michael> $Data{"Signature"} Michael> $Data{"OrigFrom"} $Text{"wrote"}: Michael> $Data{"Body"} Michael> '; Michael> Please advise on how to fix. Michael> Thanks, Michael> Michael Bush Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/

Daniel: Thanks!!! That fixed it. Michael Daniel Balan wrote:
Hello Michael,
Here is what I am using: <snip> #Response Format
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} <snap> hth, Daniel
--------- Monday, October 17, 2005, 7:16:47 AM, you wrote:
Michael> After upgrading from otrs 1.3.2 to 2.0.3, our signatures are no longer Michael> above the ticket messages when replying. The code below worked find in Michael> our Config.pm file for otrs 1.3.2:
Michael> # ms_style Michael> $Self->{ResponseFormat} = '$Data{"Salutation"}
Michael> $Data{"StdResponse"}
Michael> $Data{"Signature"}
Michael> $Data{"OrigFrom"} $Text{"wrote"}: Michael> $Data{"Body"} Michael> ';
Michael> Please advise on how to fix.
Michael> Thanks,
Michael> Michael Bush
Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
participants (2)
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Daniel Balan
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Michael Bush