Hi, On Wed, Jul 4, 2012 at 7:57 AM, ravi shanker wrote:

i'm trying to install otrs 3.1.1 with active perl 5.10 and mssql on win2003 OS;whenever i m trying to install ITSM package i'm getting CGI error ..however with same configuration mentioned above otrs 3.0 ITSM is getting installed.

I think it would be very helpful if you'd check the error log contents, this will generally point you in the right direction for resolution of the issue; the errors can be both in your OTRS log ([path]\otrs\var\log\otrs.log) or in your Apache log ([path]\apache\logs\error.log) . Typically, you should find a helpful message in one of those. -- Mike