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sol sol

12 Dec 2008 12 Dec '08

8:46 a.m.

Hi, I am trying to setup a test system: Used system win 2000 (no admin access) Xampp I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

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Lars Jørgensen

15 Dec 15 Dec

9:06 a.m.

Den 12/12/2008 kl. 09.46 skrev sol sol:

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

If you're starting from scratch, go with Linux if at all possible. -- Lars

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Michiel Beijen

12:29 p.m.

I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'. You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html] Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591] I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine. The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that. If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/12 sol sol :

Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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sol sol

7:22 p.m.

Hi Michiel and Lars, Thanks for the reply. Firts of all, Linux would make life easier cause then i would not worry about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....) But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-) The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right... ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how? Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache? Is there an alternative possibility for the cron jobs? Thanks in advance,sincerly Sol 2008/12/15 Michiel Beijen

I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol :

...
Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

16 Dec 16 Dec

11:40 a.m.

You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/15 sol sol :

Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not worry about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol :

...
Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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sol sol

12:46 p.m.

Dear Michiel, maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office. Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer. The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self. So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-) 2008/12/16 Michiel Beijen

You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not worry about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol :

...
Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Steven Carr

12:54 p.m.

sol sol wrote:

Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

You need admin/root rights to be able to install/run OTRS, it is not a simple package you can install and run in a non-admin environment be it Windows or Linux. Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573

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Michiel Beijen

1:16 p.m.

Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy. Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation. Good luck with your project! Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/16 sol sol :

Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not worry about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol :

...
Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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sol sol

17 Dec 17 Dec

8:27 a.m.

Michiel, the problem is that we are not a small company, i can request it on our it services but then the problem is that they well need to setup the project, and problably with a look on the current ones the soonest test date will be in 2012. But we cant wait that long, About Xampp, xampp package can be run without installing, take a look here : http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip extract it to some location and you will see everything runs without installing. For perl it uses mod_perl the same story: http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.... extract it to some location and you will see everything runs without installing. for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos command Maybe you guys think i do not know what i am doing, but to setup a webserver for testing with xampp you do not need admin rights, and im pretty sure that it is the same for otrs. At Steve, tell me 1 package name that will need admin rights? Otrs is based and used on a webserver, no admin rights needed if i acces my xampp install, correct me if i am wrong. And iff you guys still doent believe me, install otrs to a folder called c:xampp, copy this folder to a backup, remove otrs install, place the backup back to c:/xampp, overwrite it with xampp zip install and xampp perl addon, run setup.bat for xampp , start xampp and go to localhost/otrs/customer.pl, you will notice that you have a wroking install, but that is not the way i want to work, i want a clean and decent install with no trash. Problem is, linux install is well documented , and win install isnt, and problably nobody knows how to do it correctly cause every one is lacks and uses the installer... So iff anyone has clues how to do the install without beginning about the fact i need admin rights or should use the installer you are welcome (sorry if i sounded rude but it begins to work on my nerves :-) ) 2008/12/16 Michiel Beijen

Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.

Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation.

Good luck with your project!

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 sol sol :

...
Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not

worry

...
...
about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a

quick

...
evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol :

...
Hi,

I am trying to setup a test system: Used system win 2000 (no admin access) Xampp

I can not seem te be able to get this otrs running with xampp, and i cant find info about it. Can some one help me out with this?

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

8:56 a.m.

Dear mr or mrs Sol, As I pointed out before the default XAMPP install misses a couple of Perl modules which are needed in order to run OTRS. And, as I pointed out, installing those modules on XAMPP will probably don't be that easy because you might need to have access to a C compiler. The OTRS documentation does not cover what they call 'installation from source' on MS Windows, which is about what you are doing. But it lists the process for unix / windows, which is roughly the same. See this link: [http://doc.otrs.org/2.3/en/html/x414.html#preparing-manual-installation] This also lists the Perl modules you are missing; you can install the additional modules via the CPAN or manually via the process I mentioned earlier: Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy. Good luck with your project and kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/17 sol sol :

Michiel, the problem is that we are not a small company, i can request it on our it services but then the problem is that they well need to setup the project, and problably with a look on the current ones the soonest test date will be in 2012. But we cant wait that long,

About Xampp, xampp package can be run without installing, take a look here : http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip extract it to some location and you will see everything runs without installing. For perl it uses mod_perl the same story: http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.... extract it to some location and you will see everything runs without installing. for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos command

Maybe you guys think i do not know what i am doing, but to setup a webserver for testing with xampp you do not need admin rights, and im pretty sure that it is the same for otrs.

At Steve, tell me 1 package name that will need admin rights? Otrs is based and used on a webserver, no admin rights needed if i acces my xampp install, correct me if i am wrong.

And iff you guys still doent believe me, install otrs to a folder called c:xampp, copy this folder to a backup, remove otrs install, place the backup back to c:/xampp, overwrite it with xampp zip install and xampp perl addon, run setup.bat for xampp , start xampp and go to localhost/otrs/customer.pl, you will notice that you have a wroking install,

but that is not the way i want to work, i want a clean and decent install with no trash. Problem is, linux install is well documented , and win install isnt, and problably nobody knows how to do it correctly cause every one is lacks and uses the installer...

So iff anyone has clues how to do the install without beginning about the fact i need admin rights or should use the installer you are welcome

(sorry if i sounded rude but it begins to work on my nerves :-) )

2008/12/16 Michiel Beijen

...
Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.

Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation.

Good luck with your project!

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 sol sol :

...
Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not worry about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a quick evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol : > Hi, > > I am trying to setup a test system: > Used system win 2000 (no admin access) > Xampp > > I can not seem te be able to get this otrs running with xampp, and > i > cant > find info about it. > Can some one help me out with this? > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Anton Gubar'kov

9:01 a.m.

Hello, You need the things done right, don't you? I suspect that you want your OTRS system get up automatically when the host system is rebooted. If you run on Windows platform I think you are pretty much aware of the monthly update release cycle and reboot is needed to complete the update. In order to have your MySQL database server and Apache shut down cleanly at host shutdown and start up nicely at host startup you need to run it as Windows service. You need admin rights to install a new service. Period. If you need convincing arguments for your manager, try telling him/her that you tested with limited rights, however this is not a recommended way to run OTRS. You encountered a stability problem. The suggested remedy is to install the services. You need admin rights to this particular host. Or alternatively you need help of a person with admin rights to do the job for you. Regards, Anton. 2008/12/17 sol sol

Michiel, the problem is that we are not a small company, i can request it on our it services but then the problem is that they well need to setup the project, and problably with a look on the current ones the soonest test date will be in 2012. But we cant wait that long,

About Xampp, xampp package can be run without installing, take a look here : http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip extract it to some location and you will see everything runs without installing. For perl it uses mod_perl the same story:

http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.... extract it to some location and you will see everything runs without installing. for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos command

Maybe you guys think i do not know what i am doing, but to setup a webserver for testing with xampp you do not need admin rights, and im pretty sure that it is the same for otrs.

At Steve, tell me 1 package name that will need admin rights? Otrs is based and used on a webserver, no admin rights needed if i acces my xampp install, correct me if i am wrong.

And iff you guys still doent believe me, install otrs to a folder called c:xampp, copy this folder to a backup, remove otrs install, place the backup back to c:/xampp, overwrite it with xampp zip install and xampp perl addon, run setup.bat for xampp , start xampp and go to localhost/otrs/customer.pl, you will notice that you have a wroking install,

but that is not the way i want to work, i want a clean and decent install with no trash. Problem is, linux install is well documented , and win install isnt, and problably nobody knows how to do it correctly cause every one is lacks and uses the installer...

So iff anyone has clues how to do the install without beginning about the fact i need admin rights or should use the installer you are welcome

(sorry if i sounded rude but it begins to work on my nerves :-) )

2008/12/16 Michiel Beijen

...
Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.

Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation.

Good luck with your project!

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 sol sol :

...
Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not

worry

...
...
about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen

...
I guess you /should/ be able to get OTRS working on XAMPP. However, the default XAMPP from the Apache Friends website does not seem to include Perl so you should make sure you install the add-on: [http://www.apachefriends.org/en/xampp-windows.html#644] This does not incorporate all of the needed Perl modules that are required. You can run the otrs.checkModules script from a console window. Change to the bin directory of OTRS and execute 'perl otrs.checkModules'.

You can probably install any missing OTRS modules via cpan. [http://doc.otrs.org/2.3/en/html/x414.html]

Please note that XAMPP is targeted at developers. You should not be using it in production systems. So you could use it to perform a

quick

...
evaluation, but if you want to use it a bit more than that you should look into another solution. See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. And if you want to do just an evaluation of OTRS you can also consider using a pre-made VMWare image such as this: [http://www.vmware.com/appliances/directory/591]

I do not really agree with Lars as to you should not use Windows for OTRS. In my opinion, Windows is a supported platform by OTRS so you will be able to succesfully deploy OTRS on it. However, it is true that OTRS originated on Linux. Probably, most of the OTRS deployments will be running on some sort of linux, but I do not have any data on that. Some parts of the documentation are based on the assumption that you are running on Linux so you might run into minor issues with that. Other than that, you will be able to run OTRS on Windows just fine.

The main point for platform choice for OTRS is the skills available in your organisation. If you are a Microsoft-only shop, you should just go ahead and use Windows, if you have a considerable amount of your business running on Linux or the like, use that.

If you are the only person in a Microsoft shop with Linux skills, go with Windows (otherwise, if you leave or get hit by a truck or... the organisation will be stuck with a solution which they do not understand and which they will want to get rid of!) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/12 sol sol : > Hi, > > I am trying to setup a test system: > Used system win 2000 (no admin access) > Xampp > > I can not seem te be able to get this otrs running with xampp, and i > cant > find info about it. > Can some one help me out with this? > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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sol sol

6:29 p.m.

Dear, Thanks for all the reply´s you have sented me allready. Somehow nobody understands that i am setting up a test system. this means, that when evaluation is done i will use or linux or windows (normally installed) I really dont care about a system restart or what so ever, and the system is win2000 and correct me if i am wrong, there are no system updates anymore from MS. To run Xampp you dont need system rights, if anyone claims it does please follow my earlier provided information. Or compile a webserver in windows using apache zip installer with mysql zip installer an php zip installer and perl zip installer, and for thos who want it like the otrs msi installer use the strawberry perl d drive installer. configure the php.ini, phpmyadmin, htpd.conf , and necessarly tools and you will notice that no need of system rights is needed, nor is the service in my case needed. you kan allways kill the service wich you start manually indos with the correctly commands. so without being rude to anyone (i really appreciate help) Mr Michiel´s link to linux install from source can´t be applied completly for win32 systems why? cause linux and win32 works completly different. Even in the otrs from source manual for win32 you cant find nowhere an how to in the zip package, all they mention is linux (what the heck is it doing in the win source btw?) Maybe i am missing something about the c compiler, can you direct me to the things is hould recompile cause c compiler works to without admin rights , and i can if necesserly use an other machine to compile what i need. Before i forget; thanks Michiel, i have the needed packages for perl allready installed without need of admin :-) Anton; thanks for the advice, but the problem is the system manager wil fold this in a project and like mentioned earlier, we are no small company the current status is 2012 if i would like it to be tested. About things doing right, yes ofcourse that is why after evaluation the needed files will be exported like mentioned in the manual. So did nobody ever tryed to isntall this on windows without the msi installer? thanks Mr . Sol 2008/12/17 Anton Gubar'kov

Hello,

You need the things done right, don't you? I suspect that you want your OTRS system get up automatically when the host system is rebooted. If you run on Windows platform I think you are pretty much aware of the monthly update release cycle and reboot is needed to complete the update.

In order to have your MySQL database server and Apache shut down cleanly at host shutdown and start up nicely at host startup you need to run it as Windows service. You need admin rights to install a new service. Period.

If you need convincing arguments for your manager, try telling him/her that you tested with limited rights, however this is not a recommended way to run OTRS. You encountered a stability problem. The suggested remedy is to install the services. You need admin rights to this particular host. Or alternatively you need help of a person with admin rights to do the job for you.

Regards, Anton.

2008/12/17 sol sol

Michiel,

...
the problem is that we are not a small company, i can request it on our it services but then the problem is that they well need to setup the project, and problably with a look on the current ones the soonest test date will be in 2012. But we cant wait that long,

About Xampp, xampp package can be run without installing, take a look here : http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip extract it to some location and you will see everything runs without installing. For perl it uses mod_perl the same story:

http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.... extract it to some location and you will see everything runs without installing. for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos command

Maybe you guys think i do not know what i am doing, but to setup a webserver for testing with xampp you do not need admin rights, and im pretty sure that it is the same for otrs.

At Steve, tell me 1 package name that will need admin rights? Otrs is based and used on a webserver, no admin rights needed if i acces my xampp install, correct me if i am wrong.

And iff you guys still doent believe me, install otrs to a folder called c:xampp, copy this folder to a backup, remove otrs install, place the backup back to c:/xampp, overwrite it with xampp zip install and xampp perl addon, run setup.bat for xampp , start xampp and go to localhost/otrs/customer.pl, you will notice that you have a wroking install,

but that is not the way i want to work, i want a clean and decent install with no trash. Problem is, linux install is well documented , and win install isnt, and problably nobody knows how to do it correctly cause every one is lacks and uses the installer...

So iff anyone has clues how to do the install without beginning about the fact i need admin rights or should use the installer you are welcome

(sorry if i sounded rude but it begins to work on my nerves :-) )

2008/12/16 Michiel Beijen

...
Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.

Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation.

Good luck with your project!

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 sol sol :

...
Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol :

...
Hi Michiel and Lars,

Thanks for the reply. Firts of all, Linux would make life easier cause then i would not

worry

...
...
about the admin rights, but every system is running win2000 for now and in future will convert to vista. Second, Linux would be easier cause i could use the rpm packages.. (and ofcourse like Michiel says if anything happens....)

But it is no option. L/Xampp, it is indeed an easy test system, that is why i am trying to setup my evaluation with this, it needs no admin rights, and i can port it easyly to an other test system like my collegues pc for example. The last interesting thing is i can export it later on , and import it to the right server. So i do understand that no production system should run on xampp;-)

The VM application is kinda cool but it would lak performance for a test system (we would try a less important mailbox to test) and even iff its good performance i run in the problem of installing with out admin right...

ok, back on track : iff i install the perl add on, i will still be missing the additional modules for perl. some how downloading them wont work like it should, my install constantly fails.. i do know that the 1.3 version of OTRS had an installer for the modules, does it to for 2.3? Or can i import them from a win /linux RPM? so yes how?

Iff i would use xampp to install, do i paste the otrs folder in htdocs from apache or in the root next to apache?

Is there an alternative possibility for the cron jobs?

Thanks in advance,sincerly Sol

2008/12/15 Michiel Beijen > > I guess you /should/ be able to get OTRS working on XAMPP. However, > the default XAMPP from the Apache Friends website does not seem to > include Perl so you should make sure you install the add-on: > [http://www.apachefriends.org/en/xampp-windows.html#644] > This does not incorporate all of the needed Perl modules that are > required. You can run the otrs.checkModules script from a console > window. Change to the bin directory of OTRS and execute 'perl > otrs.checkModules'. > > You can probably install any missing OTRS modules via cpan. > [http://doc.otrs.org/2.3/en/html/x414.html] > > Please note that XAMPP is targeted at developers. You should not be > using it in production systems. So you could use it to perform a quick > evaluation, but if you want to use it a bit more than that you should > look into another solution. > See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. > And if you want to do just an evaluation of OTRS you can also consider > using a pre-made VMWare image such as this: > [http://www.vmware.com/appliances/directory/591] > > I do not really agree with Lars as to you should not use Windows for > OTRS. In my opinion, Windows is a supported platform by OTRS so you > will be able to succesfully deploy OTRS on it. However, it is true > that OTRS originated on Linux. Probably, most of the OTRS deployments > will be running on some sort of linux, but I do not have any data on > that. Some parts of the documentation are based on the assumption that > you are running on Linux so you might run into minor issues with that. > Other than that, you will be able to run OTRS on Windows just fine. > > The main point for platform choice for OTRS is the skills available in > your organisation. If you are a Microsoft-only shop, you should just > go ahead and use Windows, if you have a considerable amount of your > business running on Linux or the like, use that. > > If you are the only person in a Microsoft shop with Linux skills, go > with Windows (otherwise, if you leave or get hit by a truck or... the > organisation will be stuck with a solution which they do not > understand and which they will want to get rid of!) > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > 2008/12/12 sol sol : > > Hi, > > > > I am trying to setup a test system: > > Used system win 2000 (no admin access) > > Xampp > > > > I can not seem te be able to get this otrs running with xampp, and i > > cant > > find info about it. > > Can some one help me out with this? > > > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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sol sol

18 Dec 18 Dec

8:28 p.m.

To all, today ive installed succesful the otrs system on my work pc, without using the win installer, nor with having registered services or other. so meaning i made it working without admin rights, and this includes that you can make otrs portable, If anyone interested i will post in short how it was done on the easy way. sincerly Sol. 2008/12/17 sol sol

Dear,

Thanks for all the reply´s you have sented me allready. Somehow nobody understands that i am setting up a test system. this means, that when evaluation is done i will use or linux or windows (normally installed) I really dont care about a system restart or what so ever, and the system is win2000 and correct me if i am wrong, there are no system updates anymore from MS.

To run Xampp you dont need system rights, if anyone claims it does please follow my earlier provided information. Or compile a webserver in windows using apache zip installer with mysql zip installer an php zip installer and perl zip installer, and for thos who want it like the otrs msi installer use the strawberry perl d drive installer. configure the php.ini, phpmyadmin, htpd.conf , and necessarly tools and you will notice that no need of system rights is needed, nor is the service in my case needed. you kan allways kill the service wich you start manually indos with the correctly commands.

so without being rude to anyone (i really appreciate help) Mr Michiel´s link to linux install from source can´t be applied completly for win32 systems why? cause linux and win32 works completly different.

Even in the otrs from source manual for win32 you cant find nowhere an how to in the zip package, all they mention is linux (what the heck is it doing in the win source btw?) Maybe i am missing something about the c compiler, can you direct me to the things is hould recompile cause c compiler works to without admin rights , and i can if necesserly use an other machine to compile what i need. Before i forget; thanks Michiel, i have the needed packages for perl allready installed without need of admin :-)

Anton; thanks for the advice, but the problem is the system manager wil fold this in a project and like mentioned earlier, we are no small company the current status is 2012 if i would like it to be tested. About things doing right, yes ofcourse that is why after evaluation the needed files will be exported like mentioned in the manual.

So did nobody ever tryed to isntall this on windows without the msi installer?

thanks Mr . Sol

2008/12/17 Anton Gubar'kov

Hello,

...
You need the things done right, don't you? I suspect that you want your OTRS system get up automatically when the host system is rebooted. If you run on Windows platform I think you are pretty much aware of the monthly update release cycle and reboot is needed to complete the update.

In order to have your MySQL database server and Apache shut down cleanly at host shutdown and start up nicely at host startup you need to run it as Windows service. You need admin rights to install a new service. Period.

If you need convincing arguments for your manager, try telling him/her that you tested with limited rights, however this is not a recommended way to run OTRS. You encountered a stability problem. The suggested remedy is to install the services. You need admin rights to this particular host. Or alternatively you need help of a person with admin rights to do the job for you.

Regards, Anton.

2008/12/17 sol sol

Michiel,

...
the problem is that we are not a small company, i can request it on our it services but then the problem is that they well need to setup the project, and problably with a look on the current ones the soonest test date will be in 2012. But we cant wait that long,

About Xampp, xampp package can be run without installing, take a look here : http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip extract it to some location and you will see everything runs without installing. For perl it uses mod_perl the same story:

http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.... extract it to some location and you will see everything runs without installing. for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos command

Maybe you guys think i do not know what i am doing, but to setup a webserver for testing with xampp you do not need admin rights, and im pretty sure that it is the same for otrs.

At Steve, tell me 1 package name that will need admin rights? Otrs is based and used on a webserver, no admin rights needed if i acces my xampp install, correct me if i am wrong.

And iff you guys still doent believe me, install otrs to a folder called c:xampp, copy this folder to a backup, remove otrs install, place the backup back to c:/xampp, overwrite it with xampp zip install and xampp perl addon, run setup.bat for xampp , start xampp and go to localhost/otrs/customer.pl, you will notice that you have a wroking install,

but that is not the way i want to work, i want a clean and decent install with no trash. Problem is, linux install is well documented , and win install isnt, and problably nobody knows how to do it correctly cause every one is lacks and uses the installer...

So iff anyone has clues how to do the install without beginning about the fact i need admin rights or should use the installer you are welcome

(sorry if i sounded rude but it begins to work on my nerves :-) )

2008/12/16 Michiel Beijen

...
Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.

Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation.

Good luck with your project!

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 sol sol :

...
Dear Michiel,

maybe i was not correct in my discription: *i have no admin rights on the system where the test otrs needs to work. *I can only demand admin rights to install once evaluation is done. *i can install it on my local device(portable) but then i have no network connection on the intranet of the office.

Xampp is an usefull tool to get apache perl, php,mysql working in evalution. An definitive server configuration is in process as we speak, so once the evaluation is completed it is going to run on a webserver, and even then i cant use the installer.

The cron story is not a big deal to worry about at this moment , i guess i can bypass it with a cron job in windows it self.

So resuming, can anyone tell me how to install otrs without using the installer? cause following the manual for linux doesnt work;-)

2008/12/16 Michiel Beijen

...
You can't use the OTRS windows installer with XAMPP because the Windows installer sets up its own database, apache and Perl. So you should be able to use the OTRS windows installer on a windows box WITHOUT XAMPP without too much trouble... that just might be what you're looking for? I saw people complaining about cron job schedulers on Windows, I can not make any suggestions as to what works or does not work. Is there anyone running Windows who would like to share a success story? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/15 sol sol : > Hi Michiel and Lars, > > Thanks for the reply. > Firts of all, Linux would make life easier cause then i would not

worry

...
> about the admin rights, but every system is running win2000 for now and > in > future will convert to vista. Second, Linux would be easier cause i > could > use the rpm packages.. (and ofcourse like Michiel says if anything > happens....) > > But it is no option. > L/Xampp, it is indeed an easy test system, that is why i am trying to > setup > my evaluation with this, it needs no admin rights, and i can port it > easyly > to an other test system like my collegues pc for example. The last > interesting thing is i can export it later on , and import it to the > right > server. So i do understand that no production system should run on > xampp;-) > > The VM application is kinda cool but it would lak performance for a test > system (we would try a less important mailbox to test) and even iff its > good > performance i run in the problem of installing with out admin right... > > ok, back on track : > iff i install the perl add on, i will still be missing the additional > modules for perl. some how downloading them wont work like it should, my > install constantly fails.. i do know that the 1.3 version of OTRS had an > installer for the modules, does it to for 2.3? > Or can i import them from a win /linux RPM? so yes how? > > Iff i would use xampp to install, do i paste the otrs folder in htdocs > from > apache or in the root next to apache? > > Is there an alternative possibility for the cron jobs? > > Thanks in advance,sincerly Sol > > 2008/12/15 Michiel Beijen >> >> I guess you /should/ be able to get OTRS working on XAMPP. However, >> the default XAMPP from the Apache Friends website does not seem to >> include Perl so you should make sure you install the add-on: >> [http://www.apachefriends.org/en/xampp-windows.html#644] >> This does not incorporate all of the needed Perl modules that are >> required. You can run the otrs.checkModules script from a console >> window. Change to the bin directory of OTRS and execute 'perl >> otrs.checkModules'. >> >> You can probably install any missing OTRS modules via cpan. >> [http://doc.otrs.org/2.3/en/html/x414.html] >> >> Please note that XAMPP is targeted at developers. You should not be >> using it in production systems. So you could use it to perform a quick >> evaluation, but if you want to use it a bit more than that you should >> look into another solution. >> See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. >> And if you want to do just an evaluation of OTRS you can also consider >> using a pre-made VMWare image such as this: >> [http://www.vmware.com/appliances/directory/591] >> >> I do not really agree with Lars as to you should not use Windows for >> OTRS. In my opinion, Windows is a supported platform by OTRS so you >> will be able to succesfully deploy OTRS on it. However, it is true >> that OTRS originated on Linux. Probably, most of the OTRS deployments >> will be running on some sort of linux, but I do not have any data on >> that. Some parts of the documentation are based on the assumption that >> you are running on Linux so you might run into minor issues with that. >> Other than that, you will be able to run OTRS on Windows just fine. >> >> The main point for platform choice for OTRS is the skills available in >> your organisation. If you are a Microsoft-only shop, you should just >> go ahead and use Windows, if you have a considerable amount of your >> business running on Linux or the like, use that. >> >> If you are the only person in a Microsoft shop with Linux skills, go >> with Windows (otherwise, if you leave or get hit by a truck or... the >> organisation will be stuck with a solution which they do not >> understand and which they will want to get rid of!) >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> 2008/12/12 sol sol : >> > Hi, >> > >> > I am trying to setup a test system: >> > Used system win 2000 (no admin access) >> > Xampp >> > >> > I can not seem te be able to get this otrs running with xampp, and i >> > cant >> > find info about it. >> > Can some one help me out with this? >> > >> > >> > >> > _______________________________________________ >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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participants (5)

Anton Gubar'kov
Lars Jørgensen
Michiel Beijen
sol sol
Steven Carr