Yes, great it works! With just one exception. I had to change the Kernel/Output/HTML/Standard/AgentTicketEmail.dtl instead of Kernel/Output/HTML/Standard/AgentTicketCompose.dtl, now, I wonder what is the difference? :) Thanks very much, Best Regards, ibrahim --- "BALAN, Daniel" wrote:

I am not sure if this is going to respond to your question but I will give it a try.

Kernel/Output/HTML/Standard the AgentTicketCompose.dtl contains <tr>

class="contentkey">$Data{"TicketFreeKeyField1"}:</td>

class="contentvalue">$Data{"TicketFreeTextField1"}</td>

</tr>

You just have to uncomment these texts and the freefiled will be enabled while composing the answer.

Let me know if works. Daniel

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ibrahim ALIZ Sent: Wednesday, January 18, 2006 3:26 PM To: otrs@otrs.org Subject: [otrs] Core::TicketFreeText

Hi All,

Is there a way for the agents to assign the values to the free fields while creating a ticket (instead of assigning them later for the created tickets, which is, as I know so far, the only possible way in OTRS). Hope someone has some knowlegde on this issue, it will be really helpful.

Best Regards,

ibrahim ALIZ conVISUAL A.G. Oberhausen, Germany

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