Hello, I have my backend setup to use LDAP. I want all of my customers to be added to certain groups so they have RW access to the proper queues (aka they can see the proper queues in their "New Ticket" screen). Is there a way to do this? Currently its setup that all customers get put into a group called "ACE Employees". I want them to have RW access to both the "IT_Group" and "IS_Group". I imagine there is a config file I can modify to do this right? Thanks so much! Isaac Weissenberger Network Operations Specialist Ace Communications Group 507.896.6236 phone 507.429.9367 cellular iweissenberger@acecomgroup.commailto:iweissenberger@acecomgroup.com www.acegroup.cchttp://www.acegroup.cc