justinjohnson@f2s.com wrote:

I would also like to know about this, some of the customers of the company I work for get annoyed with the reply being at the bottom instead of the top.

This question has been answered many times on this list. I don't have the answer handy, but please search the archives. This is configurable. Nils Breunese.

Quoting "Postmaster @ I Viaggi dell'Airone" :

...

Hallo, I have a question for you.

It's possible to change the position of original message of customer instead to stay on top after the title message, after the response model before of signature, i.e.

------------------------- tile

model response

...

original message

signature ----------------------------

Thank's a lot Goffredo Morvillo

I found this to add in Config.pm but don't work $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; ----- Original Message ----- From: "LQ Marshall" To: "'User questions and discussions about OTRS.org'" Sent: Wednesday, June 13, 2007 11:09 PM Subject: RE: [otrs] Layout of reply message

Yes it is possible... Simply edit a template. Probably would be helpful if I remember how/where, but it isn't coming to me. :-)

However if you search the archives... This question was asked and answered about a month ago.

Q

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of justinjohnson@f2s.com Sent: Wednesday, June 13, 2007 3:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Layout of reply message

I would also like to know about this, some of the customers of the company I work for get annoyed with the reply being at the bottom instead of the top.

Quoting "Postmaster @ I Viaggi dell'Airone" :

...

Hallo, I have a question for you.

It's possible to change the position of original message of customer instead to stay on top after the title message, after the response model before of signature, i.e.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.15/847 - Release Date: 12/06/2007 21.42

I found it much easier to edit System | Frontend::Agent::Ticket::ViewCompose from within the SysConfig admin menu option. Q ps - http://lists.otrs.org/pipermail/otrs/2007-May/018638.html

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Postmaster @ I Viaggi dell'Airone Sent: Wednesday, June 13, 2007 9:32 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Layout of reply message

The only way for me to work is modify this configuration file:

Kernel/Config/Files/ZZZAAuto.pm

It's only way

Thanks Goffredo Morvillo

----- Original Message ----- From: "LQ Marshall" To: "'User questions and discussions about OTRS.org'" Sent: Wednesday, June 13, 2007 11:09 PM Subject: RE: [otrs] Layout of reply message

...

Yes it is possible... Simply edit a template. Probably would be helpful if I remember how/where, but it isn't coming to me. :-)

However if you search the archives... This question was asked and answered about a month ago.

Q

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of justinjohnson@f2s.com Sent: Wednesday, June 13, 2007 3:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Layout of reply message

I would also like to know about this, some of the customers of the company I work for get annoyed with the reply being at the bottom instead of the top.

Quoting "Postmaster @ I Viaggi dell'Airone" :

...

Hallo, I have a question for you.

It's possible to change the position of original message of customer instead to stay on top after the title message, after the response model before of signature, i.e.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.15/847 - Release Date: 12/06/2007 21.42

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/