Hi, When we create a new phone ticket, the "From" field makes LDAP lookups on the AD and the same thing happens on the "To" field on a new email ticket. Can this functionality be extended to all email fields in OTRS? It would be immensely useful to have it available on "reply" and "forward" actions. -- Lars Jørgensen Gyldendal IT Infrastruktur tel +45 33 75 57 95 itlj@gyldendal.dk
Hi, On 09.03.2010, at 15:26, Lars Jørgensen wrote:
When we create a new phone ticket, the "From" field makes LDAP lookups on the AD and the same thing happens on the "To" field on a new email ticket. Can this functionality be extended to all email fields in OTRS? It would be immensely useful to have it available on "reply" and "forward" actions.
I am afraid there is currently no simple configuration to archive this. But thsi sound useful please take the time to file a enhancement request on http://bugs.otrs.org Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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Lars Jørgensen -
Nils Leideck - ITSM