Oct 14 15:42:41 l33t sendmail[7346]: h9EJgeUK007346: to=otrs, ctladdr=root (0/0), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30024, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (h9EJgfpD007348 Message accepted for delivery) Oct 14 15:42:42 l33t sendmail[7349]: h9EJgfpD007348: to=, ctladdr= (0/0), delay=00:00:01, xdelay=00:00:01, mailer=local, pri=30513, dsn=2.0.0, stat=Sent procmail: [7265] Tue Oct 14 15:39:11 2003 procmail: No match on ! "^From.*@uslec.com" procmail: Match on ! "^From.*@example.com" procmail: Couldn't determine implicit lockfile from "grep" procmail: Locking ".lock" procmail: Executing "grep,-vi,^X-OTRS-" procmail: Unlocking ".lock" procmail: No match on "^Sender:.*@hotmail.com" procmail: Match on "TO:.*hostmaster" procmail: Couldn't determine implicit lockfile from "formail" procmail: Locking ".lock" procmail: Executing "formail,-I,X-OTRS-Queue: Hostmaster Queue" procmail: Unlocking ".lock" procmail: Locking "/opt/otrs//var/INBOX.Backup.2003-10.lock" procmail: Assigning "LASTFOLDER=/opt/otrs//var/INBOX.Backup.2003-10" procmail: Opening "/opt/otrs//var/INBOX.Backup.2003-10" procmail: Acquiring kernel-lock procmail: Unlocking "/opt/otrs//var/INBOX.Backup.2003-10.lock" procmail: Couldn't determine implicit lockfile from "/opt/otrs//bin/PostMaster.pl" procmail: Locking ".lock" procmail: Executing "/opt/otrs//bin/PostMaster.pl" procmail: [7265] Tue Oct 14 15:39:12 2003 procmail: Assigning "LASTFOLDER=/opt/otrs//bin/PostMaster.pl" procmail: Unlocking ".lock" procmail: Notified comsat: "otrs@:/opt/otrs//bin/PostMaster.pl" Thanks ;) -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Tuesday, October 14, 2003 3:37 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certain emails On Tue, Oct 14, 2003 at 03:25:44PM -0400, Rogers, Weston wrote:

...

Take care that your MTA is configured with procmail. It doesn't looks so.

It's sendmail, and it's configured with procmail properly .. Also the test

cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl

works as supposed... Anything else I can try? Is the .mailfilter file supposed to be updated with the .procmailrc changes you make?

What is in your /var/log/mail if you send an email to your local otrs user? And what is in the procmail log ~otrs/var/log/procmail-$MONTHFOLDER.log?

Wes

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/