Hi. I'm having trouble with the statistics module. My supervisor would like a daily report showing each agent and how many tickets he/she has closed. The supervisor would also like to be able to specify longer periods of time for the report, like a month or three months. Is this possible? -- Lars
Lars Jørgensen wrote:
I'm having trouble with the statistics module. My supervisor would like a daily report showing each agent and how many tickets he/she has closed. The supervisor would also like to be able to specify longer periods of time for the report, like a month or three months.
Is this possible?
Chapter 19 'Stats module' of the docs may help: http://doc.otrs.org/2.2/en/html/c1902.html Nils Breunese.
I'm having trouble with the statistics module. My supervisor would like a daily report showing each agent and how many tickets he/she has closed. The supervisor would also like to be able to specify longer periods of time for the report, like a month or three months.
Maybe this can help: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=25&ItemID=246 Richard
Maybe this can help: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID =25&ItemID=246
Thank you, Richard. That was exactly what I was looking for. I didn't know I had to enable the agents for the stats. Now it works perfectly. Another question arises, though. How do I change the header on the report? I don't need time-specification on the dates (i.e. I don't want "2008-05-07 00:00:00", just "2008-05-07"). -- Lars
participants (3)
-
Lars Jørgensen -
Nils Breunese (Lemonbit) -
Richard Hinkamp - BeSite