Greetings. We've just started to play around with otrs on a Redhat linux system here. I have a couple of noob questions. (1) For years we've been conditioning people here to request computer help by sending email to a local address. I.e., email to something like: help@foo.physics.ucdavis.edu will initiate a help ticket using our current system. Is there some way to get the same behavior in otrs? (2) There must be some way to change the default password for root@localhost, but I haven't run across it. Can somebody enlighten me? Thanks. - Mike -- Michael Hannon mailto:hannon@physics.ucdavis.edu Dept. of Physics 530.752.4966 University of California 530.752.4717 FAX Davis, CA 95616-8677