There is a database structure diagram here: http://ftp.otrs.org/pub/otrs/misc/ Nils Breunese (Lemonbit) escribió:

aix tiger wrote:

...

Is it not possible to generate similar kind of reports from sql queries ?? Offcourse , in that we have to know the tables and column information related to OTRS database...

I'm pretty sure that it is possible to generate similar reports using SQL queries. I don't know if the OTRS database schema is documented, but browsing the database should give you some ideas of what data is available where.

Nils Breunese.

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