Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
All; I have OTRS 5 Free installed, and I've started configuring it, but I'm getting something annoying. Several times per day it tries to send an email to root@localhost through our email system, with the following Subject: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck. Since our system is mostly Microsoft Exchange, it doesn't know what to do with it. I added the line recommended by reneeb on this forum: http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"}; added to Kernel/Config.pm), but that hasn't changed the situation. The emails don't appear every hour, but always shortly after 20 minutes after the hour. Thank you, Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc. DHilsbos@PerformAir.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 545-2850 Fax: (480) 610-3501 www.PerformAir.com
Hi Dominic,
That¹s a know bug and will have fix in the next patch release 5.6.
(http://bugs.otrs.org/show_bug.cgi?id=11667)
Amit Khare
Network Engineer | CANARIE http://canarie.ca/ | amit.khare@canarie.ca |
office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 |
@canarie_inc http://twitter.com/canarie_inc
On 2016-01-07, 15:31, "otrs-bounces@otrs.org on behalf of
DHilsbos@performair.com"
All;
I have OTRS 5 Free installed, and I've started configuring it, but I'm getting something annoying.
Several times per day it tries to send an email to root@localhost through our email system, with the following Subject: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck.
Since our system is mostly Microsoft Exchange, it doesn't know what to do with it.
I added the line recommended by reneeb on this forum: http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabil ityCheck"}; added to Kernel/Config.pm), but that hasn't changed the situation.
The emails don't appear every hour, but always shortly after 20 minutes after the hour.
Thank you,
Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc. DHilsbos@PerformAir.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 545-2850 Fax: (480) 610-3501 www.PerformAir.com
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Amit;
Ah, my apologies, I didn't realize it was a bug, I figured it was a configuration issue.
Thank you,
Dominic L. Hilsbos, MBA, EIT, CSDA
Director - Information Technology
Perform Air International Inc.
DHilsbos@PerformAir.com
300 S. Hamilton Pl.
Gilbert, AZ 85233
Phone: (480) 545-2850
Fax: (480) 610-3501
www.PerformAir.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Amit Khare
Sent: Thursday, January 07, 2016 1:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
Hi Dominic,
That¹s a know bug and will have fix in the next patch release 5.6.
(http://bugs.otrs.org/show_bug.cgi?id=11667)
Amit Khare
Network Engineer | CANARIE http://canarie.ca/ | amit.khare@canarie.ca |
office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 | @canarie_inc http://twitter.com/canarie_inc
On 2016-01-07, 15:31, "otrs-bounces@otrs.org on behalf of DHilsbos@performair.com"
All;
I have OTRS 5 Free installed, and I've started configuring it, but I'm getting something annoying.
Several times per day it tries to send an email to root@localhost through our email system, with the following Subject: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck.
Since our system is mostly Microsoft Exchange, it doesn't know what to do with it.
I added the line recommended by reneeb on this forum: http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvaila bil ityCheck"}; added to Kernel/Config.pm), but that hasn't changed the situation.
The emails don't appear every hour, but always shortly after 20 minutes after the hour.
Thank you,
Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc. DHilsbos@PerformAir.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 545-2850 Fax: (480) 610-3501 www.PerformAir.com
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participants (2)
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Amit Khare -
DHilsbos＠performair.com