Hi, We have been using OTRS for quite some time now and all of a sudden today, the ticket number auto increment has reset itself back to 100000 and started counting back up from there. This has caused the following errors to appear in OTRS's system log whenever a new ticket is created: Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 New Ticket [100068] created (TicketID=103003, ArticleID=57724). Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100067) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100066) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100065) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100064) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100063) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100062) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100061) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100060) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100059) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100058) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100057) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100056) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100055) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100054) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100053) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100052) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100051) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100050) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100049) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100048) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100047) exists! Creating new one. Fri Jan 6 12:58:01 2006 notice OTRS-PM3-10 Tn (100046) exists! Creating new one. Is there any way I can manipulate a setting within otrs or its database to tell it to start counting from 103000 ? Your help is most appreciated. Kind Regards Tom Pride _________________________________________________________________ Be the first to hear what's new at MSN - sign up to our free newsletters! http://www.msn.co.uk/newsletters