Dear list, you're using OTRS in your daily business and it makes it quite easier to handle your communication? If you would answer this question with "yes" we would be quite happy if you would send us your success-story with OTRS. This means we want you to describe what you're using OTRS for and what the benefit of OTRS to your company is about. Please attach your company-logo to your mail and send it back to my Email-Adress. The best success-stories will be published on our website http://www.otrs.com/en/about/case-study/ . :-) Thank you a lot in advance! Yours OTRS-Team Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!