Default subject value for customer follow up
Hello the list, I'm trying to set a default value for the subject field of the CustomerTicketZoom form. The corresponding code is: and $QData{"Subject"} is always empty. Is there a way to fill this variable with the content of the first article's subject to prevent the customer to set a new subject at each reply ? I tried to replace $QData{"Subject"} with $QData{"Article::Subject"} but it's always empty. Is there also a way to dump the content of $QData ? Thanks beforehand. -- Sebastien Bourgasser
Hello, Is there someone who can help on this issue ? Thanks beforehand, -- Sebastien Bourgasser -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sebastien Bourgasser Sent: Thursday, December 04, 2008 5:35 PM To: otrs@otrs.org Subject: [otrs] Default subject value for customer follow up Hello the list, I'm trying to set a default value for the subject field of the CustomerTicketZoom form. The corresponding code is: and $QData{"Subject"} is always empty. Is there a way to fill this variable with the content of the first article's subject to prevent the customer to set a new subject at each reply ? I tried to replace $QData{"Subject"} with $QData{"Article::Subject"} but it's always empty. Is there also a way to dump the content of $QData ? Thanks beforehand. -- Sebastien Bourgasser _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Sebastien Bourgasser