Hi. Is it possible to set a ticket status depending on the reply chosen by the agent? We have a reply called "answer and close ticket" that includes a standard passage about the closure of the ticket. Selecting this reply, the agent still has to remember to set the status of the ticket to "closed" which I have a hard time explaining to them :-) -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95