I recently logged in today with the same user I've been logging in as that has Admin rights and I now can't see the "AdminArea" Tab? I went to my preferences and under the custom queues I saw that I don't have the stats, users, junk, raw etc. queues available. Somehow I locked myself out of the AdminArea. This happened to the other agents who have access to the AdminArea as well, so I'm guessing it's over all of OTRS. Any ideas on what I could have done and how do I regain access? thanks marshall
I recently logged in today with the same user I've been logging in as that has Admin rights and I now can't see the "AdminArea" Icon. I can see FAQ, QueueView, Preferences, Stats, and a few others but no AdminArea icon. ? I went to my preferences and under the custom queues I saw that I don't have the stats, users, junk, raw etc. queues available. Somehow I locked myself out of the AdminArea. This happened to the other agents who have access to the AdminArea as well, so I'm guessing it's over all of OTRS. Any ideas on what I could have done and how do I regain access? thanks marshall
On Friday, July 16, 2004 12:19 AM
Marshall28
I recently logged in today with the same user I've been logging in as that has Admin rights and I now can't see the "AdminArea" Tab? I went to my preferences and under the custom queues I saw that I don't have the stats, users, junk, raw etc. queues available. Somehow I locked myself out of the AdminArea. This happened to the other agents who have access to the AdminArea as well, so I'm guessing it's over all of OTRS. Any ideas on what I could have done and how do I regain access?
What was your last action before this happened? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
From what I recall, I believe I made some of the important queue's invalid or removed someone from the admin group. I wrote some other e-mails on a mailing list entry I found in relation to loosing admin access. The list entry was about how you can input sql commands to give the root user admin privileges again.
thanks
marshall
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Robert Kehl
Sent: Thursday, July 22, 2004 11:28 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Don't See AdminArea Icon
On Friday, July 16, 2004 12:19 AM
Marshall28
I recently logged in today with the same user I've been logging in as that has Admin rights and I now can't see the "AdminArea" Tab? I went to my preferences and under the custom queues I saw that I don't have the stats, users, junk, raw etc. queues available. Somehow I locked myself out of the AdminArea. This happened to the other agents who have access to the AdminArea as well, so I'm guessing it's over all of OTRS. Any ideas on what I could have done and how do I regain access?
What was your last action before this happened? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (2)
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Marshall28 -
Robert Kehl