Dear all, I want to know how to use type, service and SLA in OTRS 2.2.1. I already add type, service, SLA and I allocate customer to use the service, But the problem is in the customer frontend for create new ticket there are no item for SLA in it. Please help me. Best Regard, Muhammad Toha Supriyadi
I want to know how to use type, service and SLA in OTRS 2.2.1. I already add type, service, SLA and I allocate customer to use the service, But the problem is in the customer frontend for create new ticket there are no item for SLA in it.
Activate it : In Sysconfig --> Config Options: Ticket -> Core::Ticket and set to yes : Ticket::Service: If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). But i have a problem, when a Customer send a tickets there is no specific SLA applied.... Damien BASTIE
Thx you Mr Damien -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Damien BASTIE Sent: Friday, July 13, 2007 4:39 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] type,service and SLA
I want to know how to use type, service and SLA in OTRS 2.2.1. I already add type, service, SLA and I allocate customer to use the service, But the problem is in the customer frontend for create new ticket there are no item for SLA in it.
Activate it : In Sysconfig --> Config Options: Ticket -> Core::Ticket and set to yes : Ticket::Service: If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). But i have a problem, when a Customer send a tickets there is no specific SLA applied.... Damien BASTIE _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Damien BASTIE -
Muhammad Toha Supriyadi