Thank you, it's OK ! i made a confusion between LDAP auth. backend and customer user ldap backend. Best regards Jerome PIOTR SZCZEPANEK A Envoyé par : "User questions and discussions otrs-bounces@otrs about OTRS." .org cc Objet 29/05/2009 13:00 Re: [otrs] Customer's authentification with LDAP Veuillez répondre à "User questions and discussions about OTRS." you must to modify Config.pm exactly to documentation http://doc.otrs.org/2.3/en/html/x1638.html#customer-backend-ldap it works, with some modifications depends on your LDAP - ask LDAP Admin best regards piotr szczepanek jaubert@26.cerfrance.fr wrote:

Hi,

I'm new with OTRS and I'm trying to configure customer's authentification with LDAP with success only if i create customer before in OTRS database backend. Is it normal ?

What I want is OTRS connect to LDAP to authorize access without configure customer account and I don't know if it is possible ?

Best regards

Jerome

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