Three questions: 1) Did you make any changes in your config.pm from 1.1 to 1.2.2? 2) Do you have any special custom stuff in your config.pm? 3) Did you run the db_update sql? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 12:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrate to 1.2.2 Admin Account Problem Covert, Jake wrote:

What does the OTRS log file say?

I could not find a log file for OTRS, but here is something from my messages file: Mar 29 11:12:46 venera OTRS-CGI-10[891]: [Error][Kernel::System::Group::GroupMemberList][Line:409]: Unknown column 'gu.permission_key' in 'field list', SQL: 'SELECT g.id, g.name, gu.permission_key, gu.permission_value, gu.user_id FROM groups g, group_user gu WHERE g.valid_id in ( 1 ) AND g.id = gu.group_id AND gu.permission_value = 1 AND gu.permission_key IN ('rw', 'rw') AND gu.user_id = 2' Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][Kernel::System::POP3Account::POP3AccountGet][Line:112]: Unknown column 'comments' in 'field list', SQL: 'SELECT login, pw, host, queue_id, trusted, comments, valid_id FROM pop3_account WHERE id = 1' Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][main::FetchMail][Line:130]: Can't connect to

Jake Covert

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 11:57 AM To: otrs@otrs.org Subject: [otrs] Upgrate to 1.2.2 Admin Account Problem

Hello,

After running 1.1 for almost a year, I decided to upgrade to 1.2.2. After doing this I noticed that I did not see any of my tickets anymore. When I log in using the root account, I also noticed that the advanced functionality has disappeared. I'm running RH 8.0 and MySQL. Any help would be greatly appreciated.

Rob

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