Hi Nil like i said, i didn't install otrs thru rpm, but instead using source, configured, compiled, and make. thanks -david -----Original Message----- From: otrs-bounces@otrs.org on behalf of Nils Breunese (Lemonbit Internet) Sent: Wed 4/19/2006 3:22 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to uninstall otrs? David Ang wrote:

Thanks for trying to help me out, im sure just deleting the /opt/ otrs folder will not solve my problem,how do i make the system believe that otrs-2.0.x.xxxx is not already installd when i try to upgrade my plesk?

You could uninstall it (rpm -e otrs) and then upgrade Plesk. Afterwards you could install otrs again if you like (you'd have to use rpm -Uvh --force otrs* probably because of the issue of qmail saying it doesn't provide sendmail). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/