How to make a message not New?
Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket. How can I make a message not keep telling me it is new without replying to the customer? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Wednesday, October 01, 2003 10:46 PM
Wes Plate
Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket.
How can I make a message not keep telling me it is new without replying to the customer?
Try using the 'Pending' functions. hth, Robert Kehl
On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote:
Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket.
How can I make a message not keep telling me it is new without replying to the customer?
Try using the 'Pending' functions.
Jepp. Or just add a note (the last article need to be from you).
Robert Kehl
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (3)
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Martin Edenhofer -
Robert Kehl -
Wes Plate