Chinese/Japanese characters in E-Mail Name causes repeated articles
Hi, I've noticed a very peculiar problem with my OTRS setup. We have OTRS setup to retrieve e-mails from a single e-mail address for our organization. Customer from all over the world contact us through that e-mail address. One issue I've noticed is that when customer with Chinese or Japanese characters in their e-mail display name reply to e-mails from our OTRS setup, it puts OTRS in some sort of a loop where their response is literally retrieved everyday. It's the *same* response at the same time everyday. So a ticket about 70 day old has 70 articles with the same content, one article per day at the same time. Has anyone else noticed this? Is this a bug or a misconfiguration in our OTRS setup? Any help would be really appreciated as we have some tickets which just cannot be closed due to this issue. They simply keep reopening even if we close them. Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.
Hi All,
Has anyone else faced this issue? Any known fixes for this?
On 7/7/11 9:25 AM, "Anant Jain"
Hi,
I've noticed a very peculiar problem with my OTRS setup. We have OTRS setup to retrieve e-mails from a single e-mail address for our organization. Customer from all over the world contact us through that e-mail address.
One issue I've noticed is that when customer with Chinese or Japanese characters in their e-mail display name reply to e-mails from our OTRS setup, it puts OTRS in some sort of a loop where their response is literally retrieved everyday. It's the *same* response at the same time everyday. So a ticket about 70 day old has 70 articles with the same content, one article per day at the same time.
Has anyone else noticed this? Is this a bug or a misconfiguration in our OTRS setup? Any help would be really appreciated as we have some tickets which just cannot be closed due to this issue. They simply keep reopening even if we close them.
Thanks, AJ
________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.
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Anant Jain