Hi Altangerel, The Flash player probably is installed, but might not be associated with your browser properly. This might be due to restrictions set by your system administrator. If you can't work with Flash on your PC's because of such restrictions, you can disable the 7 Day Stats in the Dashboard under Settings on a per-user basis. Alternatively, you can disable it system-wide in Sysconfig under Ticket > Frontend > Agent::Dashboard > DashboardBackend###0250-TicketStats or you can restrict the module to a certain permission group by specifying one or more groups in the 'Group' field here. - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Oct 29, 2009 at 7:42 AM, Altangerel wrote:

Hi all,

I'm using OTRS 2.4.4. The 7 Day Stat panel on the dashboard does not show anything and there is only error report. Unable to load Flash content. The Charts Control requires Flash Player 9.0.45 or higher. You can download the latest version of Flash Player from the Adobe Flash Player Download Center < http://www.adobe.com/go/getflashplayer>. However I've installed adobe flash player on both site server and client, that error message never changed.

What is the solution?

-- Altangerel Ganbold

Watch out you don`t get crushed under somebody else`s wheel of fortune. Stanislaw Jerzy Lec

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Could you please try to download safari web browser from apple's web site and post the result about flash objects.. Regards, Sarper On Thu, Oct 29, 2009 at 8:42 AM, Altangerel wrote:

Hi all,

I'm using OTRS 2.4.4. The 7 Day Stat panel on the dashboard does not show anything and there is only error report. Unable to load Flash content. The Charts Control requires Flash Player 9.0.45 or higher. You can download the latest version of Flash Player from the Adobe Flash Player Download Center < http://www.adobe.com/go/getflashplayer>. However I've installed adobe flash player on both site server and client, that error message never changed.

What is the solution?

-- Altangerel Ganbold

Watch out you don`t get crushed under somebody else`s wheel of fortune. Stanislaw Jerzy Lec

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