disappeared spaces in subjects
Hello,
Has faced such problem. After installation base OTRS in a theme of Subject OTRS eats blanks between words if the theme of the message is written by Russian letters. The coding in OTRS - utf-8. There can be somebody faced a similar problem? yes, we are. source of the problem not known for me for now.
I have found that this problem appeared once and there was a patch for solving it: http://lists.otrs.org/pipermail/dev/2005-October/001152.html The patch is applied to current version of OTRS, but not to MIME/Words.pm (also required for complete solution). Either the patch was not forwarded to MIME perl module developers, or they did not consider the patch resonable. Probably there could be another solution. Maybe headers should be encoded in other way with other functions, or other encoding method could be used (i.e. base64). Are here otrs developers who could bring a light on this problem? Thanks in advance. -- Cronfy.
Hello,
Subject OTRS eats blanks between words if the theme of the message is written by Russian letters. source of the problem not known for me for now.
Problem: when sending message with utf-8 characters in headers (Subject, To, From etc), OTRS encodes these headers loosing spaces between words. Source: MIME::Words is used for encoding. This is an old RFC-incompatible module. Solution: use MIME:EncWords. I filed a bug about this: http://bugs.otrs.org/show_bug.cgi?id=2592 There is a patch attached to the bug that fixes this behaviour: http://bugs.otrs.org/attachment.cgi?id=249 -- Cronfy.
В сообщении от Friday 21 December 2007 19:24:13 Cronfy написал(а):
There is a patch attached to the bug that fixes this behaviour: http://bugs.otrs.org/attachment.cgi?id=249
after applying this patch i can't login to otrs - index.pl show me this " ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Dec 24 13:24:50 2007 Message: ??? Traceback (12192): Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47" i can't figure how email.pm tied with that line... Mike
Hi,
There is a patch attached to the bug that fixes this behaviour: http://bugs.otrs.org/attachment.cgi?id=249 after applying this patch i can't login to otrs - index.pl show me this
You have to install MIME::EncWords perl module in order to use this patch. -- Cronfy.
Hi, On Dec 14, 2007, at 17:08 , Cronfy wrote:
Hello,
Has faced such problem. After installation base OTRS in a theme of Subject OTRS eats blanks between words if the theme of the message is written by Russian letters. The coding in OTRS - utf-8. There can be somebody faced a similar problem? yes, we are. source of the problem not known for me for now.
I have found that this problem appeared once and there was a patch for solving it: http://lists.otrs.org/pipermail/dev/2005-October/001152.html [...]
JFI, there is also a solution available in upcoming OTRS 2.2.5 (~Jan08) for this problem (you need not to patch anything anymore). Merry christmas! -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann
participants (3)
-
Cronfy -
Martin Edenhofer -
Mike Lykov