You don't need fetchmail ! (or just in the case if you want store the mails in a local mailbox, but it's totally unnecessary). 1. for receiving emails (POP3, IMAP, etc.): You can set up "fetchmail" like accounts in OTRS at: Admin -> PostMaster Mail Account -> Add You can specify a lot's of them here ... 2. for sending emails (SMTP): Admin -> Sysconfig -> Framework (group) -> Core::Sendmail Hope it helps ...

HI am using otrs 2.4 I configured smtp server and using fetchmail i'm, trying to fetch mail from mail server.as result am fetching mail from mail server,but i dont know where that mails are storing,its not storing in otrs database also..anyone can provide me the solution.