While in the OTRS GUI you can't modify articles, the API does support this. So depending on your needs; it would be pretty simple to write a command line script that goes into an article, exports the attachments and puts in a message like "content removed because of confidentiality by <name> on <date>". This can even be included in the GUI as an action, "Forward", "Bounce", "Extract"... Regards, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Thu, Feb 18, 2010 at 3:15 PM, Martignier, Philippe wrote:

Thanks Alexander,

It confirms what I was thinking ...

And thanks for the trick, that may be a solution ...

Cheers

Philippe

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