hi , Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues. Ravi Shankar
ravi shanker wrote :
Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues.
Hi Ravi, based on my experiences with 2.4 it counts all opened and closed tickets in all queues the particular agent has rights for. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
Dear both, just to complete Alex’ answer, the right you need to have tickets counted in the stat id “rw”. This is configurable in the SysConfig ... of course ;-) Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 23.12.2010, at 09:28, Alexander Halle wrote:
ravi shanker wrote :
Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues.
Hi Ravi,
based on my experiences with 2.4 it counts all opened and closed tickets in all queues the particular agent has rights for.
Regards
Alexander
-- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
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participants (3)
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Alexander Halle -
Nils Leideck -
ravi shanker