Stats for what FAQ keywords people search for?
It would be helpful to know which keywords customers searched for in the FAQ, so we would be sure to create articles that perhaps didn't exist yet. Are stats like this available? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Friday, June 04, 2004 5:19 PM
Wes Plate
It would be helpful to know which keywords customers searched for in the FAQ, so we would be sure to create articles that perhaps didn't exist yet.
Are stats like this available?
Not atm, but it could be easily achieved by grepping the webserver's log, I suppose. One could surely think about an OTRS module to do the work, too. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On 6/4/04 1:46 PM, "Robert Kehl" wrote:
One could surely think about an OTRS module to do the work, too.
Feature Request. :-) -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Friday, June 04, 2004 11:41 PM
Wes Plate
On 6/4/04 1:46 PM, "Robert Kehl" wrote:
One could surely think about an OTRS module to do the work, too.
Feature Request. :-)
Counter: Cont(r)act sales@otrs.de. :-) With kind regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Wes Plate