Re: [otrs] Generic agent not runing
Sorry that this is slightly off topic, but there are several exchange questions that find there way here... Assuming you are running in a single exchange environment, (using exchange standard rather than enterprise, do not have a bridgehead server, etc.) the teriary domain, for the server, doesn't apply as long as the exchange server is properly configured to receive the domain.com email. The accounts should already have @domain.com addresses. If not there is probably an email gateway/proxy that rewrites emails as they are sent received & as such you need to address at both gateway and server. If you have multiple servers, run local exchange boxes over the enterprise, etc... This is a far more complex issue. In such cases you ?may? only have server.domain.tld addresses. In such a case, the possiblilities become too many to address with the info available. Either way this will 'replicate' a unix type mask or alais. Hope this helps... LQ Marshall ps- Does bossman know that POP3 is enabled on XCH account by default? Anderson, Kris wrote on 8/21/08 13:14
Thing is I'm trying to mimic UNIX behavior:
address@domain.com -> address@specificserver.dom ain.com
So that users can email itsupport@domain.com
Kristoph
-----Original Message----- From: LQ Marshall [mailto:qmarshall@inetspace .net] Sent: Thursday, August 21, 2008 12:01 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Generic agent not runing
Does anyone know how to create an alias in exchange? Having problems getting the exchange server to find my otrs email account.
Slightly different depending on your XCH version. In most cases (recent XCH versions), it is done simply by adding the secondary email address to the exchange tab in AD.
BossMan doesn't want me setup a pop3 account either, so that's really not an option. Well that's not helpful. :-S (aka - no comment)
gl
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address@domain.com -> address@specificserver.domain.com
Oopps... Forgot to answer this one. There is a "special account-type" which does this type of redirect in exchange (the easy way, again there multiple ways depending setup). I ?think? it is an address book or contact account? Ok... Not answering these anymore... Sorry.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, August 21, 2008 10:31 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic agent not runing
Sorry that this is slightly off topic, but there are several exchange questions that find there way here...
Assuming you are running in a single exchange environment, (using exchange standard rather than enterprise, do not have a bridgehead server, etc.) the teriary domain, for the server, doesn't apply as long as the exchange server is properly configured to receive the domain.com email. The accounts should already have @domain.com addresses. If not there is probably an email gateway/proxy that rewrites emails as they are sent received & as such you need to address at both gateway and server.
If you have multiple servers, run local exchange boxes over the enterprise, etc... This is a far more complex issue. In such cases you ?may? only have server.domain.tld addresses. In such a case, the possiblilities become too many to address with the info available.
Either way this will 'replicate' a unix type mask or alais.
Hope this helps... LQ Marshall
ps- Does bossman know that POP3 is enabled on XCH account by default?
Anderson, Kris wrote on 8/21/08 13:14
Thing is I'm trying to mimic UNIX behavior:
address@domain.com -> address@specificserver.dom ain.com
So that users can email itsupport@domain.com
Kristoph
-----Original Message----- From: LQ Marshall [mailto:qmarshall@inetspace .net] Sent: Thursday, August 21, 2008 12:01 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Generic agent not runing
Does anyone know how to create an alias in exchange? Having problems getting the exchange server to find my otrs email account.
Slightly different depending on your XCH version. In most cases (recent XCH versions), it is done simply by adding the secondary email address to the exchange tab in AD.
BossMan doesn't want me setup a pop3 account either, so that's really not an option. Well that's not helpful. :-S (aka - no comment)
gl
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LQ Marshall