Hi there, After installing OTRS 1.3.1 I am facing two issues: 1. The unlock/follow up notifications are sent to all users not only for the owner; 2. I have set the $Self->{'SendmailBcc'} = 'redirect@domain.com'; into Config.pm in order to redirect all OTRS responses to a mail box. Unfortunately now I am receiving every message twice. Any ideas? Thankx Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/
Hi guys, A little help here? Thank you. Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Balan Sent: Tuesday, October 19, 2004 10:56 AM To: otrs@otrs.org Subject: [otrs] notification issue Hi there, After installing OTRS 1.3.1 I am facing two issues: 1. The unlock/follow up notifications are sent to all users not only for the owner; 2. I have set the $Self->{'SendmailBcc'} = 'redirect@domain.com'; into Config.pm in order to redirect all OTRS responses to a mail box. Unfortunately now I am receiving every message twice. Any ideas? Thankx Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/
Another issue setting the bcc field into Config.pm or using it from the
response form:
The bcc field appears in the email header:
From: OTRS
I just figure out how to fix it:
Disable the following lines
if ($Self->{SendmailBcc}) {
$Param{Bcc} .= ", $Self->{SendmailBcc}";
}
Into: /Kernel/System/Ticket/Article.pm (line 1194)
That way I receive the bcc message only once and the bdd field doesn't
appear anymore into the email header.
Cheers,
Daniel
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniel Balan
Sent: Wednesday, October 20, 2004 3:26 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] notification issue
Another issue setting the bcc field into Config.pm or using it from the
response form:
The bcc field appears in the email header:
From: OTRS
participants (1)
-
Daniel Balan