Okay, here is what was wrong. The system needs nslookup. Martin, why do we need nslookup? Gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, January 13, 2003 11:21 AM To: otrs@otrs.org Subject: Re: [otrs] HTTP 500 on empty answer click Hi Gene, On Mon, Jan 13, 2003 at 02:56:12AM -0500, Gene Parks wrote:
I am getting a Http 500 Internal server error when clicking empty answer from the agentfrontend. The logs show error 500 332. Not really sure what the system is looking for.
Maybe it's the same as http://lists.otrs.org/pipermail/otrs/2003-January/000724.html? Update Kernel/Output/HTML/Agent.pm and try it again (restart the webserver if you use mod_perl). If not, there should be more info in the webserver error log. Thanks for your feedback.
Thanks Gene
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On Mon, Jan 13, 2003 at 01:17:44PM -0500, Gene Parks wrote:
Okay, here is what was wrong. The system needs nslookup.
Martin, why do we need nslookup?
If config option 'CheckMXRecord' is true (which is default) OTRS checks all used email addresses and MX entries. E. g. by - creating/updating user - creating/updating customer - composing a answer In this case the cpan module Email::Valid is used. This works with Net::DNS. If Net::DNS isn't installed Email::Valid wants to use nslookup. I forgot to add this to the INSTALL file. Sorry. PS: I added also "Don't use CheckMXRecord if your OTRS machine is behinde a dial-up line ($)!".
Gene
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
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