I'm walking around on newest cvs version and I faced at an software error at the AgentPhone. After clicking 'store' button, Software error: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99. For help, please send mail to the webmaster (admin), giving this error message and the time and date of the error. httpd/error showed: [Tue Jan 7 17:47:09 2003] index.pl: Invalid conversion in printf: "%v" at /home/sites/site16/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 92. ERROR: OTRS-CGI-10 Perl: %vd OS: linux Time: Tue Jan 7 17:47:09 2003 Message: Can't open /home/sites/otrs1.kidanet.com/otrs/var/log/TicketCounter.log: Permission denied Traceback (5750): Module: Kernel::System::Ticket::Number::DateChecksum::CreateTicketNr Line: 95 Module: Kernel::Modules::AgentPhone::Run Line: 305 Module: /home/sites/otrs1.kidanet.com/otrs/bin/cgi-bin/index.pl Line: 560 [Tue Jan 7 17:47:09 2003] index.pl: Use of uninitialized value at /home/sites/site16/otrs/bin/cgi-bin/../../Kernel/cpan-lib/CGI/Carp.pm line 375. [Tue Jan 7 17:47:09 2003] index.pl: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99. at /home/sites/site16/otrs/bin/cgi-bin/../../Kernel/cpan-lib/CGI/Carp. pm line 301. Should I do any more permission change? Shozo