Hi guys, I am trying to make some queues only appear to users of specific groups. We have our queues laid out like so: Master 1 - child a subchild x Master 2- child b subchild y And so on.... So each master is set to group "users". Then a child or subchild is set to another group depending on who we want to see these queues. For example, "subchild x" in group "test" and my user "UserX" has RW/RO to group test, but RO only to users. BUT this user cannot see his queue, he can't see any queues for logging new tickets. Is this functionality not available for OTRS, or am I implementing it incorrectly? I presume it is reasonable to want users to only see queues we want them to log tickets for! The tree layout for queues helps our admin users manage work load. Thanks in advance for any advice, Jon. -- Jon Fanti - 3rd Line Support Analyst Red Hat Certified Engineer (RHCE) #804005983015071 Unique Interactive, part of UBC Media Group plc http://www.ubcmedia.com http://www.uniqueinteractive.co.uk T: +44 (0)20 7453 1677 24hr Fault Line: +44 (0)845 355 0568 ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________